General Manager- Medical Spa / Wellness Center

JOB SUMMARY:

4Ever Young Anti-Aging Solutions is opening a new franchise location in Ramsey NJ. We are looking for a General Manager with experience in retail, healthcare, wellness, or fitness, and a passion for anti-aging medicine, medical aesthetics, and integrative wellness.

The ideal candidate will be a dynamic leader, with management, sales and consulting experience, and experience starting up a new business. We are looking for an inspirational leader, who's skilled at creating a very positive, fun, high-performance culture. Micro-managers need not apply.

This is a rewarding position for a motivated, educated, and experienced individual who is dedicated to constantly learning and perfecting their leadership skillset. 4Ever Young is a really hip and fun place to work. We want people who absolutely love what they do and want to have a blast doing it!

RESPONSIBILITIES, DUTIES, & EXPECTATIONS

• Ensure patient's safety and comfort and smooth flow of patient care at all times
• Consult with patients to recommend different wellness programs ( hormone, peptide, weightloss therapy etc)
• Maintain inventory of supplies and equipment for treatments through proper documentation.

Customer Service

• Maintain high standards of customer service at all times; set an example for the team and go above and beyond to deliver a great experience to every patient.

Team Management

• Manage the weekly schedule to make sure there is adequate staffing coverage at all times, including during vacations, illness, or other cases where employees are absent.
• Post ads, review resumes, interview candidates, and oversee hiring process for new employees
• Oversee team training to ensure all team members are appropriately trained and certified in all key areas at all times. Ensure new employees are fully certified within 15 days of hire.
• Proactively manage employee issues and concerns, promote a positive, team-first atmosphere and help make 4Ever Young a great place to work.
• Enforce employee guidelines and 4Ever Young compliance standards at all times, with all team members.
• Be a team player; help without being asked, pitch in wherever you can; do what needs to be done.

Sales

• Meet weekly center sales and appointment goals; motivate & incentivize team to hit targets
• Serve as a community ambassador for 4Ever Young – call on local businesses, attend events, promote the business wearing 4Ever Young apparel, etc as opportunities arise. Maintain a sales mindset at all times, and represent the brand effectively and responsibly any time you’re on the clock or wearing the gear.
• Role play team members regularly to ensure everyone is effectively delivering sales messaging

Profitability

• Review payroll, cost of goods, inventory, and other controllable cost numbers monthly and work to keep them in target ranges. Proactively identify ways to lower costs or increase efficiency.

Daily Operations

• Follow 4Ever Young procedures for patient check-in, check-out, rooming, follow-ups, and other aspects of daily operations.
• Ensure patient's safety and comfort and smooth flow of patient care at all times
• Maintain 4Ever Young brand standards in your center at all times, including cleanliness, lighting, music, scent, etc.
• Use PatientNow correctly and serve as a “local expert” for your center. Enter transactions and patient notes appropriately, understand how to maintain accurate and complete paperwork, follow all privacy and HIPAA guidelines, and use the reporting functionality to have an accurate sense of sales and business results at all times. Train new employees on PatientNow as needed.
• Coordinate events as required, including ordering supplies, managing vendors, and overseeing budgets.
• Order inventory and supplies as needed to ensure adequate stock for center operations, including print materials, promotional items, office supplies, etc.
• Problem-solve and proactively find solutions to issues that arise, always working to prioritize safety, compliance, patient experience, sales, and profitability.

Additional Duties

• Perform other duties as requested
• Professional appearance reflecting industry and 4Ever Young brand standards
• Cross-sell and upsell other 4Ever Young services
• Ability to work occasional nights and weekends to attend community events

WHAT YOU'LL NEED:

• Proven leader with a minimum of 3 years of leadership (management) experience
• Very active on social media
• Skilled in organic social media marketing & community marketing
• Proven leader
• Must be a leader, team player, self-starter, and dedicated to personal growth & development
• Stay current on 4Ever Young services & products, as well as industry trends in anti-aging medicine, wellness, & medical aesthetics

ABOUT 4EVER YOUNG

4Ever Young Anti-Aging Solutions was founded because we were simply willing to ask a radical question: what if you could look forward to the aging process? 4Ever Young is one of the fastest-growing national health & wellness franchises in the United States. We are a leader in cutting-edge anti-aging medicine, medical aesthetics, integrative wellness, and preventative health services.

Part of our success stems from our culture. We strive to be a hip, fun place to work that’s welcoming of people from all walks of life. Our clients consistently compliment us on our atmosphere, which is why we see people coming back time and time again.

At 4Ever Young we are committed to our own personal wellness. We live the lifestyle we sell to our clients and believe our approach to personal wellness motivates and inspires the people we see each day. Clients want to be treated like they matter by people who care as much about their wellness as they do, so passion is a must-have to make it in this business.

OUR MISSION

4Ever Young is committed to helping people rethink aging by providing treatments that unlock vitality at every stage of life while using cutting-edge biomedical advances with care that is second to none. We offer a comprehensive range of innovative anti-aging, medical aesthetics, and integrative wellness services to help our clients look their best, feel their best, and perform their best. We are passionate about health and wellness and dedicated to helping people and transforming lives.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Salary : $20 - $30