Thank you for considering a career at Mercy Health St. Anne Hospital - Full Time - Days/Afternoons Supervises and directs the daily operations of Environmental Services including supervision of all employees. Assures customer-focused, efficient and effective daily operations. To share responsibility for the common goals of Mercy Health and the Environmental Services Department through collaboration, quality assurance and process improvement. ESSENTIAL FUNCTIONS SUPERVISION • Directly supervises and evaluates work performance of employees. • Conducts competency reviews per department policy, provides in-services and training programs as required. • Responsible for hiring, orientation and training of new hires. • Assists in completing annual performance appraisals and addressing disciplinary needs. • Manages performance deficits of employees according to Mercy Health policies and procedures. • Rewards and recognizes performance. • Completes and approves Time and Attendance; approves PTO requests. • Leads team by recognizing and rewarding teamwork, eliminating barriers, securing resources, and promoting problem-solving. SERVICE OPERATIONS • Coordinates ongoing and special requests to the department Manages staff workloads and schedules to assure timely and appropriate initiation of service. • Assures that all standards for the environment of care are met. • Manages financial performance with attention to effective utilization of supplies and resources, cost containment and operational improvement. • Completes orders for supplies and equipment and works with Materials Management . • Represents the department at meetings; attends appropriate continuing education programs. • Completes management reports as required and is accountable for department productivity and employee engagement. • Collaborates with other departments for the delivery of quality environmental services. • Assures compliance with policies and procedures and local, state, federal, and Joint Commission standards. • Coordinates special projects as requested CUSTOMER SERVICE • Assures that all expectations for customer service are met. • Communicates with customers with respect and cooperation; positively represents the hospital and department to others. • Responds in a timely fashion to customer complaints; follows up on actions taken. PROCESS IMPROVEMENT • Identifies improvement opportunities for service delivery, assures data collection and analysis and involves staff in improvement processes. - Helps team complete work as needed. • Completes Quality/PI reports as required. Performs other duties as assigned. MINIMUM QUALIFICATIONS Minimum Years and Type of Experience: 2 years in a Lead position Other Knowledge, Skills and Abilities Preferred: 2 years experience as an Environmental Services technician preferred Minimum Education Required: High School Diploma / GED Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) Department: Environmental Services - St. Anne All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com Mercy Health is part of Bon Secours Mercy Health, one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017. The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com.