What are the responsibilities and job description for the Service Manager - HVAC position at A-1 Mechanical of Michigan LLC.?
Join Our Winning Team as a Service Manager at A-1 Mechanical!
Are you a dynamic leader with a passion for exceptional customer service? A-1 Mechanical, known for our 4.8-star rating and commitment to excellence in the Greater Lansing and Grand Rapids areas, is seeking a talented Service Manager to join our fast-paced and high-performing team. If you thrive in a challenging environment and are driven by results, we want to hear from you!
What You'll Do:
- Lead and Inspire: Oversee a dedicated team of service technicians and customer service representatives, fostering a collaborative and productive work environment.
- Elevate Customer Satisfaction: Address and resolve customer concerns, ensuring top-notch service and maintaining our stellar reputation.
- Drive Sales and Installations: Manage consumer install sales and oversee installations to ensure customer expectations are met.
- Innovate Marketing and Retail: Take charge of marketing initiatives and retail operations to enhance our market presence and drive growth.
- Optimize Operations: Assist in dispatching and scheduling technicians while managing overhead expenses to maximize efficiency.
- Develop Talent: Focus on the growth and development of your team, providing guidance and support to help them reach their full potential.
What We're Looking For:
- Customer Service Expertise: Proven experience in delivering outstanding customer service.
- Technical Acumen: Strong background with HVAC equipment in both residential and commercial settings.
- Leadership Skills: Ability to effectively manage and motivate a team of 15-20 employees.
- Retail and Marketing Insight: Experience or knowledge in retail and marketing strategies.
- Organizational Skills: Highly detailed and organized with a confident and positive demeanor.
- Certification Required: EPA Certified.
- Communication Proficiency: Excellent phone and email etiquette with strong communication skills.
Why A-1 Mechanical?
- Competitive Pay: Attractive salary based on experience and skills.
- Comprehensive Benefits: Health, dental, and vision insurance to keep you and your family healthy.
- 401K: Plan for your future with our 401K retirement savings option.
- Growth Opportunities: Potential for growth and learning for your career and ability to move up within the company.
- Work Environment: Positive work environment with supportive staff.
Ready to make a difference and lead a team to success? Apply today and take the next step in your career with A-1 Mechanical. We look forward to meeting you!
