Back Counter Parts Sales

Welcome to a 100% Employee Owned organization where your effort directly translates into equity in our company. Blue Star Bus Sales, a subsidiary of A-Z Bus Sales, Inc. delivers premium products and services to all its customers, providing safe and reliable transportation solutions.

The Parts Department Back Counter Person performs a variety of customer service duties focusing and relating to the delivery of parts and accessories to company’s service technicians and service department that contribute to the efficient, safe and profitable operation of the dealership parts department. The Back‐Counter person is responsible for counter parts sales, providing technicians the parts they need and providing excellent customer service.

Primary Responsibility, Scope of Work, KPI Management, complexity:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Assists technicians with parts and availability needed to perform repairs

· Issues parts to repair order

· Assists Service / Sales Department with any parts needed

· Maintains customer goodwill by interacting positively with customers

· Fulfills customer requests

· Provides accurate price, availability, and quotations for customers, techs, and advisors

· Places orders for customers according to customer specifications

· Follows prescribed cash, credit, and check processing procedures of the dealership

· Pulls parts for technicians

· Updates emails to the Service Department as needed

· Accepts warranty parts from technicians

· Calls vendors to procure parts as needed

· Processes core for returns

· Processes new returned parts as required

· Assists in keeping parts department clean and orderly

· Records all sales and/or customer transactions

· Performs routine housekeeping tasks to maintain area clean

· Uses dealership equipment and resources safely and proficiently

· Contributes to team effort by accomplishing tasks

· Conform with and abide by all regulations, policies, work procedures and instructions.

· Conform to all safety rules and use of appropriate safety equipment.

· All other duties assigned

Key Performance Indicators (KPI)

· Selling aged inventory

· Forecasting

· Backlog

Management-related:

None required for this position.

Personnel-Related:

None required for this position.

2.Leadership:

This position has no supervisory responsibilities.

3.Competencies

· Organizational Skills.

· Technical Capacity.

· Thoroughness.

· Time Management.

· Communication Proficiency

4. Supervisory Responsibilities:

· This position has no supervisory responsibilities.

5. Work Environment:

This job operates generally in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration.

6. Position Type/Expected Hours of Work

Days and hours of work are Monday through Friday, 6 a.m. to 3 p.m. Occasional overtime may be required.

Travel

There is no travel required with this position.

ADDITIONAL RESPONSIBILITIES:

Training

· Salesforce.

· Bluebird factory tour/training.

· Oracle – NetSuite Training.

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High School diploma.
• Minimum of 2 years related experience or demonstrated knowledge, skills and abilities to perform the above-mentioned tasks.

Preferred Education and Experience:

· Prior product familiarization/knowledge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $17 - $20