What are the responsibilities and job description for the Desktop Support Engineer - Level 2- Executive Support position at A3 Solutions, Inc.?
Desktop Support Technician
Executive Support - VIP - with AV experience.
100% onsite support.
Must live in or near Lombard, IL.
Contract-To-Hire.
Daily Duties:
- Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready.
- Consistently communicate and plan with local management team.
- Synchronize Schedules and work plans.
- Physically visit key stake holders at minimum once per day.
- Address all support tickets within SLA’s (Service Now).
- Remotely support users that are working from home, while travelling, and while onsite.
- Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner.
- Proactively preparing equipment (laptops, phones, order forms).
- Follow up on incorrectly filed or missing paperwork/forms with local management staff.
- Assist with IT support on conference room meetings (as needed).
- Assist users on using their computers, training on how to use features in Office/M365 applications.
Preferred qualities:
- A certified (or capable of attaining A certification within 90 days from hire).
- Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire).
- Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
- Able to lift 50 lbs.
- Experience with Imaging computers using provided tools.
- Experience with Windows 10 in an Active Directory domain environment.
- Understanding of User accounts and Computer accounts in Active Directory.
- Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices.
- Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers.
- Experience with Printer Driver installation and configuration, for both personal printers, and large. Multi-Function Copiers systems from Sharp and Canon.
Miechelle Fisher
Branch Manager
A3 Staffing Solutions
9722474100 (office)
9722474100 (office)
4697733041 (cell)
a3@a3-inc.com
Salary : $22
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