What are the responsibilities and job description for the Group Travel Operations Lead Specialist position at AAA East Central?
Job Summary
The position provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department.
Job Duties
Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors.
Client and vendor communication and customer service – Support group travel staff and travel advisors.
Client and vendor processing of payments and tracking revenue at time of group closing.
Review Group Sales Agent contracts and files for turnover to Group Coordinators. Using discretion, review and approve all contractual pricing and profit margin.
Oversee preparation of client and tour manager documents for all departures.
Oversee the operations of each group departure with appropriate coordinators.
Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures.
Qualifications
High School GED Required
1-3 years Travel sales and service Required
Computer proficiency and working knowledge of Outlook, Word and Excel software.
Proved ability to communicate effectively and to coordinate people and activities.
Familiar with MRM, Travel Portal and TST
Scope
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.
Provides resolution to an assortment of problems that are typically well defined, but some clarification or judgment is required to determine action, as additional information about the problem/task is discovered. Uses judgment within defined practices/procedures to determine appropriate action. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but the majority of tasks take up to several weeks to resolve.
Under general supervision, proceeds alone for regular duties, referring questionable cases to supervisor.
Individual Contributor
Failure to achieve results or erroneous judgments may require the allocation of additional resources to correct and/or achieve goals.
Contacts are primarily within the department or function with occasional cross-functional interfaces. Some limited external customer contact on routine matters.
Benefits:
Extraordinary medical/dental/vision/life benefits
401(k) Savings plan with company match
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The position provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department.
Job Duties
Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors.
Client and vendor communication and customer service – Support group travel staff and travel advisors.
Client and vendor processing of payments and tracking revenue at time of group closing.
Review Group Sales Agent contracts and files for turnover to Group Coordinators. Using discretion, review and approve all contractual pricing and profit margin.
Oversee preparation of client and tour manager documents for all departures.
Oversee the operations of each group departure with appropriate coordinators.
Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures.
Qualifications
High School GED Required
1-3 years Travel sales and service Required
Computer proficiency and working knowledge of Outlook, Word and Excel software.
Proved ability to communicate effectively and to coordinate people and activities.
Familiar with MRM, Travel Portal and TST
Scope
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.
Provides resolution to an assortment of problems that are typically well defined, but some clarification or judgment is required to determine action, as additional information about the problem/task is discovered. Uses judgment within defined practices/procedures to determine appropriate action. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but the majority of tasks take up to several weeks to resolve.
Under general supervision, proceeds alone for regular duties, referring questionable cases to supervisor.
Individual Contributor
Failure to achieve results or erroneous judgments may require the allocation of additional resources to correct and/or achieve goals.
Contacts are primarily within the department or function with occasional cross-functional interfaces. Some limited external customer contact on routine matters.
Benefits:
Extraordinary medical/dental/vision/life benefits
401(k) Savings plan with company match
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
