Director, Business Operations

Overview

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then AAA Life is the place for you. Join us as we grow into one of the top 5 life insurers in the US, powered by the strength of one of America’s most trusted brands. These facts showcase why we're the right choice: 

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies 
• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA 
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) 
• On culture: USA Today named us a 2024 top workplace nationwide  

Responsibilities

We’re seeking a dynamic and results-oriented leader to join our Operations management team. You should have extensive experience in leading cross-functional teams, knowledge of overseeing data analytics and dashboard development and exposure to large scale operations. Relying on your extensive project management experience, you will lead a team of project managers that bring the skills necessary to drive multimillion dollar initiatives to successful completion. You’ll be data-driven, with the ability to translate complex analyses into actionable insights that drive operational improvements. Most importantly, you’ll be a strategic partner to our COO, helping steer our company’s operations towards success and supporting stakeholder management. 

Leadership 

• Oversee and guide a team of Project Managers in executing critical multimillion dollar initiatives, ensuring projects are delivered on time, within scope, and on budget 
• Oversee and guide a team of analysts to design and maintain operational dashboards to steer the business and enable data driven operational decisions 
• Partner closely with the Chief Operating Officer (COO) to help him steer his functions that span, amongst others UW, Claims, IT and Member Services 
• Support the Chief Operating Officer (COO) in managing key stakeholders within the Executive Management team and the Board of Directors (BoD), ensuring alignment with the company’s strategic vision

Manage strategic multi-million-dollar Operations projects 

• Oversee the planning, execution, and delivery of high-impact operations projects, ensuring alignment with strategic objectives 
• Oversee project managers and teams, timelines, and budgets to ensure successful project outcomes 
• Drive continuous improvement initiatives across operations, optimizing efficiency and effectiveness 

Develop Operations data driven dashboard 

• Design and implement comprehensive operations dashboards that provide real-time insights and actionable data across all areas of operations 
• Oversee and manage data analysts to ensure accuracy and relevance of metrics displayed 
• Continuously refine dashboard features to meet evolving business needs and enhance decision-making 

Support Management of Operations Functions 

• Facilitate day-to-day interactions with operations functions, including preparing, organizing and leading regular biweekly meetings 
• Detail and track action items, ensuring timely follow-up and resolution of issues 
• Provide ongoing support to operations functions, help them prepare reporting and follow-ups on most strategic topics 

Manage Operations Vendors and Budgets 

• Oversee relationships with key Operations vendors, ensuring service quality and alignment with organizational needs as well as long term vendor engagement 
• Support the implementation of an SLA based culture and reward system with vendors 
• Develop and manage operational budgets, ensuring alignment with financial goals and identifying opportunities for cost savings 

Collaborate with Leadership 

• Support COO in partnering with senior leadership to align operational strategies with the overall business vision 
• Support COO in managing Exec Management and BoD relationships, especially around preparation of key materials for presentation 
• Contribute to strategic discussions, providing insights and recommendations based on operational data and trends 

Qualifications

• 5 years of experience in management consulting from top tier firms required 
• Extremely strong analytical and presentation skills 
• Some insurance/life insurance experience required
• Ability to thrive in a fast-paced work environment within a growing company 
• Empathic leader with a passion to develop people and the patience to chart a journey people can follow 
• Proven ability to manage teams to deliver key strategic projects to successful completion 
• Extensive experience in reporting and data analytics 
• Track record in successful senior stakeholder management 
• Bachelor’s degree in any field 

What do we bring to the table?  

• Hybrid work environment that promotes work-life balance 

• Comprehensive medical, dental, and vision coverage starting from your first day 

• Employer 401k match and employer contribution to a pension plan 

• Generous PTO and paid parental leave to support your family needs 

• Various employee resources groups and community involvement initiatives