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In collaboration with the District Manager, manages the daily branch activities and oversees the delivery of customer service across member services for all business lines in the branch. Using independent judgement, makes decisions which affect member satisfaction and exercises authority to resolve problems. Assumes full responsibility for the branch, including but not limited to; coaching, training, hiring and safe-guarding branch assets. Ensures that Branch Operations works to achieve profit and growth goals as directed by the District Manager. Safeguards all member/employee confidential data as well as maintaining all safety guidelines with club standards. Maintains a positive and safe work environment.
In collaboration with the District Manager, responsible for coaching and training staff to reach various sales goals. Supervises the Member Service Counselors, branch employees according to the organization’s business practices, procedures, and state/federal laws. Responsibilities include, but are not limited to, interviewing, hiring and training employees, planning, assigning, and directing work; appraising performance, performance management, addressing member concerns and the resolution of problems.
Stays abreast of all business lines sales goals and promotions. Develop, implement, and monitor with district manager a sales plan to meet and exceed sales goals. Maintains awareness of branch standing to goals and discuss with staff daily. Works with District Manger to demonstrate a thorough knowledge of market segments by analyzing historical data and trends. Stays abreast of other business line goals, provides support and direction as needed. Acts as a liaison with other business lines and their staff.
Responsible for ensuring Branch audit results are B grade or higher. Primary contact and responsible for creating action plan to address non-compliant concerns. Communicates and trains on policy, procedures and updates relating to operations. Follows-up with staff to ensure understanding.
Ensures overall member experience is met by handling member issues, managing wait times, checking office merchandise, monitoring interactions between staff and members and includes servicing members directly, includes all business lines in branch.
Responsible for the completion of various reports, including but not limited to; daily cash reports, weekly travel audits, and month-end reports. Responsible for any/all financial services transactions & programs within the office.
Ensures company policies and procedures for the day-to-day management of the branch facility, including security of the office. Oversees the maintenance and physical appearance of branch office, ensuring compliance with Club standards. Identifies needs for improvements and/or repairs and coordinates activity with facilities.
Represents Club in local community events. Builds relationships with town council, Chamber of Commerce, police departments, local businesses, and educational groups to enhance AAA presence. Represents the Branch at Club sponsored events.
Other duties may be assigned
Education/Licenses/Certifications: High School degree or GED required Associates degree required; or 3-4 years of additional relevant experience Bachelors degree preferred Experience: 3 years Customer service 1 year Lead / Supervisory AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Full Time
$89k-116k (estimate)
02/01/2023
04/03/2023
northeast.aaa.com
RAYNHAM, MA
1,000 - 3,000
1925
VENILIA SOUSA
$50M - $200M
The job skills required for Retail Sales Manager include Customer Service, Planning, Coaching, Products and Services, Collaboration, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Sales Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Sales Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Sales Manager positions, which can be used as a reference in future career path planning. As a Retail Sales Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Sales Manager. You can explore the career advancement for a Retail Sales Manager below and select your interested title to get hiring information.
If you are interested in becoming a Retail Sales Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Sales Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Sales Manager job description and responsibilities
They also assign sales targets to other business development agents.
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They are responsible for every aspect of the day-to-day supervision of sales, staff, and stock.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Sales Manager jobs
An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity.
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Larger stores are more likely to employ retail sales managers than smaller stores.
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Those Retail Sales Managers who do attend college, typically earn either a Business degree or a Marketing degree.
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When hiring retail store managers, employers look for candidates with effective communication, analytical, leadership, and problem-solving skills.
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A professional Retail Sales Manager should also have a thorough knowledge of retail management best practices.
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Step 3: View the best colleges and universities for Retail Sales Manager.