Community Manager - Dedicated Site Manager

This position is a dedicated role for Glennwilde Homeowners' Association, a large-scale family community located in Maricopa, Arizona.  The position will be part of AAM's onsite community management division. 

Position Summary:

Primarily responsible for providing community management and effective customer service to designated community/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. 

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and process A/P submitted to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Maintains and regularly updates action item list using company tracking system.  Prepares weekly manager reports for the Board of Directors and prepares weekly newsletters for the Association membership.  
• Maintain continued documentation of landscape tours with contracted vendor to ensure that all items of concern are addressed timely.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Maintains pool access control and oversees issuance and status of pool access devices; provides training and oversight of pool monitors as needed.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff.

Physical Demands & Work Environment:

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.