Director of Network Operations

The Director of Network Operations is responsible for delivering and executing the post-acute network strategy for ABOUT Healthcare.   This role will lead a team responsible for implementing technology that enables timely communication between health systems and post-acute providers. This role will partner closely with our client success team, clients and network providers to strategically and operationally drive performance with the ultimate goal of enabling timely patient transitions from the acute care setting to the post acute care settings.  This role oversees network implementation to ensure accurate and timely setup of providers implementing the ABOUT solution for transitions of care.  This role will partner closely with our intelligence team to implement the use of actionable data intelligence to drive market and segment performance over time.  Management of execution of technical product training and product information for ABOUT customers. This role is responsible for overseeing and managing a wide range of initiatives, operations, and key projects across the organization and requires the ability to excel in cross-functional leadership. This role is ideal for a strategic thinker who can balance both the high-level vision and the operational execution required to drive the company's growth and success.

This position is based at the St. Paul, MN office 2-3 days/week.

ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive.  Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and optimize our network procedures for efficiency and productivity

• Partner with C-level and other executives to accomplish short and long-term operational goals, effectively partnering on financial planning, strategy development and execution, and collaborating in cross-functional environments
• Assist leadership and peers in continuous quality improvement by offering ideas to optimize network performance, provider engagement, operational efficiencies, and implementation or project efforts
• Ability to travel up to 15% of the time

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Need to Have:

• Bachelor’s degree in relevant healthcare, business or equivalent. Prefer a Master's (or comparable advanced) degree in Business, Healthcare Administration or related field
• Minimum of 10 years of prior health system and/or healthcare IT leadership experience. 

Nice to Have:

• Prior experience working in a private equity-funded, emerging growth organization. 
• Lean Six Sigma and/or Project Management Professional (PMP) certification. 

Required Knowledge and Skills

• Demonstrated strong administrative leadership and senior management experience
• Experience in various aspects of healthcare, such as hospital administration, health plan operations, outpatient services, ambulatory care, value based reimbursement
• Experience managing both indirectly and directly across multiple projects and teams
• Must possess political savvy, ability to function effectively in the face of ambiguity and excellent relationship-building skills
• Superior leadership, organizational, analytical, oral and written communication, presentation, interpersonal skill to facilitate effective relationships inside and outside of ABOUT
• Experience in planning and leading strategic initiatives
• Exceptional project management capabilities, with a track record of successfully delivering complex projects on time
• Highly organized and self-motivated, with the ability to work independently and take initiative
• Analytical mindset, with the ability to leverage data and insights to drive decision-making and optimize partnership performance
• Ability to thrive in a fast-paced, dynamic startup environment
• Proven ability to work collaboratively in a cross-functional environment
• Versatile abilities and extreme dedication to efficient productivity
• Strategic thinker, enterprise mind set
• Strong interpersonal skills

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.  
 
 Travel as needed to support company and customer initiatives. Work on Site at our St Paul office may be required and  ABOUT reserves the right to change the location of the role at any time.

This role may involve work on federal government contracts that require additional federal background investigations, training, and federal badging. As such, you will may required to submit personal information to the government and be fingerprinted and photographed at your local Department of Veteran Affairs Medical Center.

ABOUT offers a flexible, purpose-built solution that empowers hospitals and health systems to operate as one connected network of care. We enable easy access for clinicians to move patients into and out of the acute care setting - getting them to the next, best care setting faster and easier. Complemented by our clinical experts and best practices, we provide health systems the necessary controls and insights to grow with resilience, drive clinician effectiveness, and improve patient outcomes.