What are the responsibilities and job description for the Customer Care position at Acamard Technologies Inc?
We are looking for a skilled and customer-focused individual to join our team as a Customer Care Representative. You will serve as the face of our company, assisting customers with their inquiries, concerns, and needs in a friendly and professional manner. Your role is pivotal in maintaining customer satisfaction and helping to foster long-term loyalty. The ideal candidate is empathetic, solution-oriented, and eager to make a positive impact.
Salary Range: $27 - $30 hour
Key Responsibilities:
Customer Inquiries: Respond to customer inquiries via phone, email, live chat, and social media platforms promptly and professionally.
Troubleshooting and Support: Assist customers with technical or product-related issues, guiding them through troubleshooting steps and offering effective solutions.
Order Management: Process customer orders, track shipments, handle returns, exchanges, and cancellations, and update customer records accordingly.
Product Knowledge: Stay informed about our products, services, policies, and promotions to provide customers with accurate information and helpful recommendations.
Complaint Handling: Address customer complaints or concerns by understanding the issue, offering solutions, and escalating matters to management if necessary.
Customer Retention: Ensure customer satisfaction and loyalty by following up with clients to ensure issues are resolved and to identify additional needs.
Cross-functional Collaboration: Work closely with other teams (sales, billing, and logistics) to resolve issues and provide a seamless experience for the customer.
Feedback Collection: Gather customer feedback on service or product experience to identify areas for improvement and contribute to service enhancement.
Upselling & Cross-Selling: Identify opportunities to introduce new products or services to customers based on their needs, promoting company offers and boosting revenue.
Customer Documentation: Maintain accurate and up-to-date records of all customer interactions, orders, and complaints in the CRM system, ensuring data integrity.
Team Support: Actively contribute to team goals, share best practices, and support colleagues in achieving departmental KPIs and objectives.
Qualifications:
Education: High school diploma or equivalent; Bachelor’s degree in Business, Communications, or related field is a plus.
Communication Skills: Excellent verbal and written communication skills; the ability to articulate ideas clearly and effectively in a customer-friendly manner.
Tech-Savvy: Familiarity with customer service software (CRM), helpdesk platforms, and basic office applications (Microsoft Office Suite, Google Suite, etc.).
Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to address and resolve customer issues in a timely manner.
Empathy & Patience: Exceptional interpersonal skills, with the ability to empathize with customers and handle sensitive situations with care and professionalism.
Time Management: Ability to handle a high volume of inquiries, prioritize tasks efficiently, and manage time effectively to meet deadlines.
Attention to Detail: Ensure accuracy in processing customer information and maintaining customer records.
Multitasking: Ability to manage multiple customer interactions simultaneously without compromising service quality.
Team-Oriented: Willingness to work in a collaborative environment to meet individual and team goals.
Flexibility: Willingness to adapt to changes in procedures, products, or work environment as needed.
What We Offer:
Competitive salary with opportunities for bonuses and commissions (if applicable).
Comprehensive benefits package including health, dental, vision, and retirement plans.
Paid time off (PTO), paid holidays, and flexible work arrangements (remote or hybrid options).
Opportunities for career development, training, and internal advancement.
A positive, inclusive, and supportive work environment that values employee well-being.
Employee wellness programs, team-building activities, and regular feedback sessions.
A chance to make a tangible difference in the lives of customers and contribute to the success of a growing company.
Salary Range: $27 - $30 hour
Key Responsibilities:
Customer Inquiries: Respond to customer inquiries via phone, email, live chat, and social media platforms promptly and professionally.
Troubleshooting and Support: Assist customers with technical or product-related issues, guiding them through troubleshooting steps and offering effective solutions.
Order Management: Process customer orders, track shipments, handle returns, exchanges, and cancellations, and update customer records accordingly.
Product Knowledge: Stay informed about our products, services, policies, and promotions to provide customers with accurate information and helpful recommendations.
Complaint Handling: Address customer complaints or concerns by understanding the issue, offering solutions, and escalating matters to management if necessary.
Customer Retention: Ensure customer satisfaction and loyalty by following up with clients to ensure issues are resolved and to identify additional needs.
Cross-functional Collaboration: Work closely with other teams (sales, billing, and logistics) to resolve issues and provide a seamless experience for the customer.
Feedback Collection: Gather customer feedback on service or product experience to identify areas for improvement and contribute to service enhancement.
Upselling & Cross-Selling: Identify opportunities to introduce new products or services to customers based on their needs, promoting company offers and boosting revenue.
Customer Documentation: Maintain accurate and up-to-date records of all customer interactions, orders, and complaints in the CRM system, ensuring data integrity.
Team Support: Actively contribute to team goals, share best practices, and support colleagues in achieving departmental KPIs and objectives.
Qualifications:
Education: High school diploma or equivalent; Bachelor’s degree in Business, Communications, or related field is a plus.
Communication Skills: Excellent verbal and written communication skills; the ability to articulate ideas clearly and effectively in a customer-friendly manner.
Tech-Savvy: Familiarity with customer service software (CRM), helpdesk platforms, and basic office applications (Microsoft Office Suite, Google Suite, etc.).
Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to address and resolve customer issues in a timely manner.
Empathy & Patience: Exceptional interpersonal skills, with the ability to empathize with customers and handle sensitive situations with care and professionalism.
Time Management: Ability to handle a high volume of inquiries, prioritize tasks efficiently, and manage time effectively to meet deadlines.
Attention to Detail: Ensure accuracy in processing customer information and maintaining customer records.
Multitasking: Ability to manage multiple customer interactions simultaneously without compromising service quality.
Team-Oriented: Willingness to work in a collaborative environment to meet individual and team goals.
Flexibility: Willingness to adapt to changes in procedures, products, or work environment as needed.
What We Offer:
Competitive salary with opportunities for bonuses and commissions (if applicable).
Comprehensive benefits package including health, dental, vision, and retirement plans.
Paid time off (PTO), paid holidays, and flexible work arrangements (remote or hybrid options).
Opportunities for career development, training, and internal advancement.
A positive, inclusive, and supportive work environment that values employee well-being.
Employee wellness programs, team-building activities, and regular feedback sessions.
A chance to make a tangible difference in the lives of customers and contribute to the success of a growing company.
Salary : $27 - $30
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