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Contact Center Representative
$33k-44k (estimate)
Full Time | Ambulatory Healthcare Services 10 Months Ago
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Access Community Health Network is Hiring a Contact Center Representative Near Chicago, IL

You will have the opportunity to work in a high volume call center and join a team that values hard work and dedication! Extensive Contact/Call Center EPIC Training ProvidedPOSITION SUMMARY Contact Center Representatives are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, handling complaints, troubleshooting potential customer issues, and providing basic information.The critical functions you will perform in this role • Answer calls in an efficient, courteous, and prompt manner• Pre-register new patients into the EPIC EMR system. • Schedule patient appointments using the EPIC EMR system. • Provide excellent service to our patients What You Need • High school diploma or equivalent• Experience in customer service• Bilingual (English and Spanish) preferred

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$33k-44k (estimate)

POST DATE

06/01/2022

EXPIRATION DATE

05/03/2024

WEBSITE

achn.net

HEADQUARTERS

CHICAGO, IL

SIZE

500 - 1,000

FOUNDED

1993

CEO

C MICHAEL SAVAGE

REVENUE

$50M - $200M

INDUSTRY

Ambulatory Healthcare Services

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About Access Community Health Network

Access Community Health Network (ACCESS) offers patient-centered, preventive and primary care services to more than 175,000 patients annually in the Chicagoland area. With 35 Joint Commission-accredited community health centers, ACCESS is one of the largest networks of federally-qualified health centers in the nation. All health centers have been recognized by the National Committee for Quality Assurance (NCQA). For more information, visit www.achn.net.

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The job skills required for Contact Center Representative include Call Center, Scheduling, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Representative job description and responsibilities

Launch outbound calls as appropriate

03/15/2022: Tacoma, WA

Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.

01/20/2022: Chicago, IL

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

01/09/2022: Columbus, OH

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

01/16/2022: Providence, RI

Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

03/11/2022: Asheville, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Representative jobs

Ability to type 30+ WPM

03/26/2022: Middlesex, NJ

Require specialized training to meet the unique demands of the job.

01/30/2022: Boulder, CO

Minimum of one year of customer service experience, call center experience preferred.

03/27/2022: Sioux Falls, SD

High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.

01/10/2022: Seattle, WA

Requires several soft skills.

04/03/2022: Raleigh, NC

Step 3: View the best colleges and universities for Contact Center Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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