What are the responsibilities and job description for the Flash Pass Program Manager position at accesso?
Job Description
Job Description
Position Overview :
Do you love tech 💻, but have a passion for people too 🥰? As a Flash Pass Pr ogram Manager you will be responsible for partnering with the client in the day-to-day operations overseeing THE FLASH Pass Program in its entirety ensuring a seamless virtual queuing experience for our park partners and their guests while maximizing revenue from premium queuing services. THE FLASH Pass Program Manager will develop and maintain a positive work relationship with park / client leadership and front-line team members, as well as accesso corporate team.
As a member of our Client Operations team, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.
Location : This is an on-site role in Agawam, MA at Six Flags New England
Reports to : Senior Operations Manager
Travel ✈️ Requirement : Less than 10%
What you'll be working on :
- Maintain and build outstanding lines of communication with Six Flags department managers via regular check-in meetings to ensure the success of accesso systems and processes.
- Responsible for in-park sales and promotional activities and assisting, preparing, and directing workers engaged in sales activities. Responsible for displays and rental office advertising copy.
- Trains all direct reports through the park employment office and assures all paperwork associated with hiring and training is completed and retained in accordance with accesso and park regulations.
- Supervises employees engaged in Guest service at attractions, registration, and cash tills, managing attraction times or other information into the system, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions.
- Plans and prepares work schedules and assigns employees specific duties both at the attractions and in the sales office. Assures staff wage and time records are accurately recorded and reported per assigned schedule.
- Ensures staff's adherence to pricing, refund, discount, and staffing policies. Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.
- Meets weekly with various accesso and park departments to inform / communicate any issues and goals and ensures good communication with both companies.
- Operates, monitors, and / or supervises the operation of the accesso network in the park and assists in maintenance of the accesso system. Reports any system / operational issues arising from the function of the system to accesso , to System Support Managers or Support Engineers in the event of system issues arise.
- Prepares orders for supplies or prepares requisitions to replenish spare units and consumables to levels required on hand.
- Are responsible for the security of the system, all related equipment and general safety of items in the location.
What you bring to the role :
Bonus points if you have :
Perks & Benefits :
LIFE at accesso :
At accesso , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso . You can review our candidate privacy statement here : Candidate Privacy Statement
ABOUT accesso :
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
