What are the responsibilities and job description for the Bilingual Customer Service position at Ace Advanedge?
Our company is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Bilingual Customer Service Representative in the fast-paced, high-energy Customer Service industry. Our firm proudly works with some of the world’s largest and most renowned brands. We passionately share our client’s mission to promote equity and access to community-based sources. Due to our client’s rapid growth projections, we are excitingly building our Bilingual Customer Service team as we take on new projects throughout the year.
As a Bilingual Customer Service, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Client Support teams to learn and master skills in sales and customer service, customer relations, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment.
Responsibilities of the Bilingual Customer Service:
- Facilitate the full cycle sales process through face-to-face presentations with customers to educate them on exclusive promotions and product benefits.
- Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.
- Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
- Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.
- Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.
Requirements of the Bilingual Customer Service:
- Experience in a customer-facing role or labor position.
- Excellent interpersonal and communication skills.
- An innate passion for advancing social equity and community programs.
- Possess a strong desire for personal development and a love of learning.
- Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.
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Salary : $45,000 - $58,000