General Summary
The Warehouse Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness, as well as assist customers in loading bulk items.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise in warehouse.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the warehouse,
• Assist with providing a clean and orderly sales floor.
• Operate forklift with proper training.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Education/Training
High School or GED equivalent. (May be in High or working toward GED)
Experience
Related work experience preferred
Physical Demands
Standing, walking, repeated lifting (up to 80lbs) and climbing.