What are the responsibilities and job description for the Tour Guide position at ACL Digital?
Role: Tour Guide Specialist
Location: Mukilteo, WA
Type: Contract
Duration: Long Term
Primary duties:
- Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
- Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
- Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
- Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
- Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
- Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
Required Qualifications:
- 1 or more years' related work experience in a role which required strong customer service and communication skills
- Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
- Experience working in a team environment
- Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
Best Regards,
Rupesh Kumar
Lead –Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D : 1 408-755-3056
E: rupesh.k@acldigital.com
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