Service Operations Lead

Job Description

Job Description

Service Operations Lead

A leading provider of HVAC and plumbing services is seeking a Service Operations Lead to support the service team, technicians, and customers. This role will ensure the efficient operation of the service department, working closely with management to achieve department goals and deliver high quality service.

Responsibilities :

• Confirm operations process execution in ERP system.
• Complete work order validation and service billing / AR tasks.
• Approve field-generated quotes.
• Follow and enforce safety protocols.
• Support management in meeting revenue, profit, and margin goals.
• Streamline processes to improve invoicing, dispatch, and operations.
• Train and mentor service team members.
• Collaborate to improve staff training and customer experience.
• Implement new technologies to enhance efficiency.
• Manage invoicing, billing, and expenses.
• Generate reports on department performance and recommend improvements.

Qualifications :

Why Comfort Systems USA MidAtlantic?

Our employees are the heart and soul of our company and we are committed to the professional and personal development of each of our team members. Our success is based on your success. We believe in putting people in the right seat and will work with dedicated employees to find that seat for you. You can find our five core values woven into everything we do at work; Be Safe, Be Honest, Be Respectful, Be Innovative, and Be Collaborative. We work in an environment where everyone is willing to lend a helping hand and contribute to the successes of each other and the company. We believe in giving back to our communities and the environment and are always looking for ways to make the world a better place. We offer competitive salary and benefits packages for all employees. If you’re looking to start a career, and not just a job, check us out today.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA, Inc., together with its subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

EOA / AA M / F / Vet / Disability