Actalent is currently seeking a qualified Program Support Specialist - Energy Efficiency for a consultant position with Bonneville Power in Portland, OR.

This Program Support Specialist position will support the Energy Efficiency Programs (PEP) organization within the Power Services (P) business line of Bonneville Power Administration (BPA). This position will support the program managers, sector leads, and other staff in the day-to-day operation of agricultural, commercial, industrial, federal, and residential energy efficiency program implementation. This position is necessary to support both current program offerings and new initiatives which address opportunities identified in the Northwest Power and Conservation Council’s Power Plans. These program areas will require an increasing amount of utility customer support and internal development work. The program support specialist position will work side-by-side with Bonneville Power Administration (BPA) program managers, electric utility customers, and third-party contractors to provide program support for the development and implementation of new methods of leveraging technology, reducing energy consumption, and implementing conservation practices to slow the need for new electric generation, reducing demand on the transmission grid and benefiting the environment.

RESPONSIBILITIES INCLUDE:

• Assist utility customers and program participants by phone and email with implementation of BPA approved efficiency program requirements, including:
• Track, document, archive, and respond to emails and phone calls from utilities and BPA or third-party programs which are directed to the assigned program(s) or subject matter area.
• Respond to questions including timing of implementation, location of program materials and forms, feedback on materials and forms, training opportunities, and collaboration opportunities, or direct inquiry to the appropriate staff for response.
• Answer questions or direct to the appropriate staff for response to inquiries related to lighting calculator issues including providing direct guidance towards simplest reliable methods vs. best practices, reviewing lighting calculator files for utilities, providing recommendations to BPA program managers and sector leads.
• Recommend process improvements to support program improvement, and enhance customer service, response time, and quality.
• Assist the Supply Chain COR (Contracting Officer’s Representative) with “field inspector” (FI) duties as requested. Note: The Field Inspector will observe and report conditions and performance to the COR/other federal personnel but will not be responsible for accepting work. Responsibilities are limited to testing, observing, reporting, and providing input and information to the COR/other federal personnel.
• Support and assist with FI duties such as:
• Draft communications between BPA COR and contracted vendors.
• Review monthly reporting submittals, invoices, and other contract deliverables to provide verification and recommendation on adherence to contract, quality checking of pricing schedules, and other various contract terms and conditions.
• Update qualified product lists for energy efficiency measures and consult with implementation partners on the inclusion of products on qualified product lists.
• Attend and participate in sector, department, and all-hands meetings; provide updates or deliver short presentations to share work progress and deliverables; set up virtual meetings and take notes as requested.
• Track project and program deliverables/milestones; provide weekly status updates to designated staff; identify any delays or risks and recommend course correction and mitigation options as needed.
• Monitor efficiency measure development, regional offerings, and energy savings for assigned technologies and provide findings to manager or other assigned BPA staff to support program development and operation.
• Coordinate a wide range of implementation activities per established procedures, (e.g., marketing materials, program/contract requirements, training, and activity reports) between BPA program managers, utility customers, and third-party implementation contractors.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
• Marketing and Communications Support:
• Monitor BPA web presence for assigned programs and provide updated content to marketing personnel.
• Contribute to program fact sheets, marketing materials, and other program support collaterals.
• Provide event coordination and other assistance for in-person, telephone, and web-based events including third-party program calls, utility program user group calls, web-based Brown Bag sessions, trade ally network trainings, and utility roundtables. *
• Systems and Analytics Support:
• Utilize a wide variety of BPA-maintained department data, processing systems and software applications including energy efficiency reporting systems, lighting calculators, Interim System 2.0 (IS2.0), Customer Data Management (CDM), Customer Relationship Management (CRM), SharePoint, WebEx, etc. to perform data mining, tracking, analysis, reporting, and presentation support.
• Assist in the development and implementation of BPA project plans for internal reporting tools and software tools. Tasks include assisting in documentation development, developing and reviewing workflows, recommending project milestones and timelines, tracking progress of deliverable development, and conducting quality assurance/control testing of tools.
• Create ad hoc reports on a variety of sector projects and initiatives including program expenses and budgets and kilowatt-hour savings.
• Conduct spreadsheet analysis, develop infographics, and develop and deliver presentations about the data.
• Support sector research and report preparation to include infographics, memos and/or summaries on various energy efficiency related subjects including program/project level potential for savings and costs, market status and trends, technical approaches, program design concepts and related barriers, data analysis, lighting and HVAC design, and emerging technologies. Provide recommendations based on research findings.

Qualifications:

• A bachelor’s degree in business administration, business management, accounting, computer science, or related field is preferred.
  • 1 year of experience is required with an applicable bachelor’s degree.
  • 3 years of experience is required with an applicable associate degree.
  • 5 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of program support and coordination and progressively more technical in nature.
• Knowledge of and experience related to energy efficiency program implementation.
• Strong data analysis and writing skills, sufficient to analyze data and create reports or technical documents.
• Proficiency with Microsoft Office Suite products Word, Excel, PowerPoint, and Outlook.
• Intermediate to advanced SharePoint skills sufficient to create content, publish to BPA website, delete vs. archive identification, site management, create lists, libraries, links, etc.

PREFERRED

• Experience in energy-efficiency or related environmental field.
• Knowledge of lighting and HVAC industries, products, and utility programs.
• Knowledge of data tracking tools such as databases.
• Project management experience.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

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• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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