Director of Training

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management seeks an inspiring and experienced Director of Training to drive our learning and development strategies to new heights. In this pivotal role, you will design, deliver, and manage impactful training programs that align with our operational goals and empower our team members to thrive. This hybrid position offers flexibility, with a primary base in our Irvine corporate office or any of our offices in Sacramento, San Francisco, Los Angeles, Corona, or San Diego. An in-office presence is required at least twice a week, and the role involves 25-50% travel to support business needs and foster engagement across locations.

• Seeks and maintains a comprehensive understanding of the organization's objectives and strategic plans to ensure training efforts support and drive business goals.
• Builds and implements learning content in various modalities (ex: self-paced digital, facilitator-led, static resources, etc.) to support employee development and engagement, onboarding, and people manager and leader needs.
• Serve as a skilled facilitator, delivering engaging and effective training sessions to diverse business audiences.
• Design and adapt learning tools and materials using best practices in instructional design and learning development models.
• Collaborate with key stakeholders to identify training needs and align programs with organizational objectives.
• To ensure training effectiveness and consistency, provide consultative support to regional offices and decentralized business units.
• Manage the creation and delivery of leadership development initiatives, operational training, and onboarding programs.
• Evaluate and measure the effectiveness of training programs and adjust strategies as needed.
• Works with the operations team to onboard new clients, ensure training, and lead the charge in onboarding new business.
• Through utilization, ensure transition success of new product rollouts, adoption, and tool success.

• Minimum of 10 years of experience in HOA management, hospitality management, or operations.
• Bachelor's degree in Business Administration, Psychology, Hotel Management, or a related field.
• Proven track record of increasing productivity and efficiency through learning and training tools.
• Experience with instructional design, learning models, and organizational development is preferred but not required.
• Exceptional training and facilitation skills with a history of impactful program delivery.
• Ability to consult effectively with key stakeholders in a decentralized business environment.
• Excellent verbal and written communication skills.
• Highly organized with strong project management capabilities.
• Comfortable with frequent travel (25-50%) to various regional offices and locations.

• Hybrid Work Model: Flexible schedule with 1-2 office days per week at our corporate or regional offices throughout California.
• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. 

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. 

Salary : $95,000 - $150,000