What are the responsibilities and job description for the Membership Specialist - Saturdays only! 8 AM - 3PM position at Active Generations?
Join Our Team!
Active Generations is seeking a dedicated and customer-focused Membership Specialist to serve as the face of our organization. As the first point of contact, you will provide exceptional service to members, guests, and staff, handle incoming communications, maintain membership records, and support the daily operations of our office.
Key Responsibilities:
- Serve as the primary contact for all incoming phone calls, emails, and in-person inquiries.
- Provide accurate and knowledgeable information about Active Generations’ programs, services, and events.
- Greet members and visitors warmly and assist with their needs.
- Conduct facility tours to prospective members to promote membership growth.
- Process payments via cash, check, or credit card using the organization's payment software.
- Perform clerical tasks, including filing, writing correspondence, and maintaining records.
- Update and maintain the membership database with accuracy and efficiency.
- Maintain updated internal directories, including staff contacts, phone lists, and emergency closure lists.
- Assist with processing daily deposits as needed.
- Implement team processes and procedures to ensure efficiency and quality service
- Manage Pickleball Court Reservations using applicable software.
- Perform light cleaning tasks around the employee work area (e.g., dusting and cleaning desk areas).
- Provide support to office personnel with various projects as assigned.
Qualifications:
- 1 or more years of experience as a receptionist or office manager strongly preferred.
- Experience with office management systems and proficiency in MS Office Suite (Excel, Word, PowerPoint, etc.).
- Exceptional organizational skills with the ability to prioritize tasks and manage high call volumes.
- Strong written and verbal communication skills, with active listening and problem-solving abilities.
- Positive, team-oriented attitude with adaptability to work effectively with diverse individuals.
- Attention to detail and a commitment to delivering solutions in a professional manner.
- Ability to thrive in a fast-paced environment and handle challenging situations with composure.
What We’re Looking For:
The ideal candidate will have a commitment to the values of Active Generations and a genuine desire to contribute to our community. You will work collaboratively with our team, promoting excellence and ensuring a welcoming environment for our members and guests.
Work Environment:
- Moderate noise level typical of an office setting.
- Reasonable accommodations will be made for individuals with disabilities to perform essential functions.
Join Us in Making a Difference!
At Active Generations, we believe in the power of community and the importance of each team member. If you're ready to make a positive impact and contribute to our mission, apply today! We look forward to welcoming you to our team!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 8 per week
Schedule:
- Every weekend
Work Location: In person
Salary : $17