Solutions Architect

ActivTrak is looking for a driven and customer-focused Solutions Architect to join our Services team. As a technical expert on the ActivTrak platform, you will guide customers through onboarding, technical implementation of the ActivTrak Platform, and custom data integrations while ensuring they achieve their business goals. This role demands hands-on expertise in ActivTrak and related technologies to deliver seamless solutions and maximize value for our customers.

Key Responsibilities:

• Customer Success Focus: Act as a trusted advisor, deeply understanding customer needs, challenges, and business objectives to deliver tailored solutions that maximize ActivTrak's value
• Technical Onboarding & Implementation: Deliver technical onboarding, deployment, and integration projects, ensuring smooth adoption and alignment with customer goals
• Technology Expertise: Serve as the ActivTrak platform's subject matter expert (SME), translating business needs into technical solutions and providing guidance on best practices
• Collaboration: Partner with Project Managers, Sales, and Customer Success teams to deliver joint engagements, such as workshops, customer HyperCare support, and strategic project expertise
• Customer Advocacy: Collect and relay customer feedback to Product and Engineering teams, contributing to platform improvements and new feature development
• Project Leadership: Develop and execute project plans and statements of work (SOW) for deployments, integrations, and optimization projects, proactively addressing potential roadblocks
• Technical Support: Troubleshoot deployment, configuration, and performance issues and provide expert advice on topics like Software Distribution, SCIM, APIs, and BI integrations
• Data Customization: Design and deliver custom data solutions, leveraging tools like BigQuery and BI platforms to meet unique customer requirements
  
  
  

Requirements

Technical Expertise:

• Hands-on experience in cloud platforms (e.g., Azure, Google Cloud)
• Hands-on experience integrating applications, such as Azure AD, SCIM, and API configurations
• Advanced troubleshooting skills for Windows and macOS in distributed multi-domain environments
• Strong networking knowledge, including routing, firewalls, proxies, and cloud security
  
  

Data Proficiency:

• Strong skills in SQL, Python scripting, and data workflows
• Experience with BI tools (e.g., Power BI, Tableau, Looker Studio) for data visualization
• Expertise in Google BigQuery for data management and analytics
  
  

Systems Administration & Security:

• Familiarity with SAML/IAM solutions and policy management tools (e.g., GPO, Intune)
• Knowledge of BYOD environments and large-scale software distribution
  
  

Soft Skills:

• Exceptional communication and presentation abilities, with experience engaging stakeholders at all levels, including executives
• Proven track record of translating technical concepts into actionable business insights
• Strong problem-solving skills with a customer-centric approach
  
  

Preferred Skills:

• Experience working with distributed teams in a SaaS environment
• Knowledge of JSON and REST APIs for advanced integrations
• Background in productivity tools and workforce analytics
  
  
  

Benefits

Work environment

• The position is remote within the US
• Minimal travel
• Limited physical demands
  
  

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. We want to talk to you if you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration!

ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.