Public Safety Systems Support Technician

Job Title: Public Safety Systems Support Technician

Department: Sheriff’s Department

Reports To: Chief Deputy Sheriff - - IT Director

FLSA Status: Non-exempt

Principal Function: The Public Safety Systems Support Technician is responsible for providing technical support for the Adams County Sheriff’s Office including central communications, jail department, central operations, and participating community agencies.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Provides technical support for hardware and software within the Adams County Sheriff’s Office, both on the physical network and remotely in the Sheriff’s Office patrol cars including: performing diagnostics, identifying problems, and making minor repairs.

2. Installs and configures computers, software and other equipment within the patrol cars, as appropriate.

3. Assists in the maintenance of various databases for the 911 system, including receiving new information or troubleshooting appropriate databases or systems.

4. Acts as a liaison with vendors for technical support, including reporting issues and implementing solutions. Conducts follow-up on issues reported as necessary. Monitors work of service vendors to ensure proper completion of repairs.

5. Assists with active directory management and maintenance specific to the Adams County Sheriff’s Office.

6. Researches and requests new hardware for purchase, as needed.

7. Updates and upgrades software as needed; updates, prepares and maintains documentation of procedures for installing software.

8. Assists participating community agencies with issues, as needed.

9. Works to resolve issues with data communication between patrol units and dispatch center consoles.

10. Develops a working knowledge of specialized hardware, software and technical terminology used in public safety and/or emergency services.

11. Serves as on-call for hardware or software emergencies.

12. Maintains effective communication with the Adams County Government Information Technology department regarding issues, or for additional support.

13. Actively promote a culture of continuous learning, improvement and development.

14. Completes administrative duties to include: attending meetings, reviewing statistics and reports, completing various reports, answering inquiries, etc., as needed.

15. Maintains an effective communication process with the Chief Deputy and Information Technology Director.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

County-related Competencies: To perform this job successfully, all employees working in the County should demonstrate the following competencies:

• Attendance/Punctuality/Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Citizen Service - Manages difficult or emotional Citizen situations; Responds promptly to Citizen needs; Solicits Citizen feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism/Teamwork/Interpersonal Skills -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views and tries new things; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Focuses on solving conflict, not blaming; Maintains confidentiality.
• Oral and Written Communication – Speaks clearly and persuasively in positive or negative situations; Listens to others without interrupting; Keeps emotions under control; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.

Education and/or Experience: Bachelor’s degree (B.A./B.S.) from a four-year college or university in information systems (IS), business administration, or related field; and three-years related experience and/or training; or equivalent combination of education and experience. Previous experience in a public safety or law enforcement related environment is desired.

Other Skills and Abilities: The following skills and abilities are either required or desired.

· Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, Microsoft Teams, WebEx, Flex, WatchGuard, SAVIN, and inmate tracking software.

· A working knowledge of personal computer systems and the ability to perform routine maintenance.

· The ability to identify and resolve minor hardware and software issues, and provide training and assistance to users.

· The ability to understand and explain ordinances of a technical nature is required.

· The ability to lead and to communicate with all levels of personnel, and the ability to manage projects involving multiple disciplines is required.

· The ability to read, analyze and interpret common scientific and technical journals and manuals.

· The ability to define a problem, collect data, establish facts and draw valid conclusions is required.

· The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.

· The ability to enforce rules and follow all established protocols and guidelines is required.

· The ability to maintain and cultivate positive relationship with vendors and other County-wide departments is required.

· The ability remain current with all required licenses, certifications and in-service requirements is required.

• The ability to attend meetings and seminars as requested is required.

· The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.

· The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl; and taste or smell. The employee is frequently required to lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.

While the offices of Adams County are usually open from 8:00 a.m. to 4:00 p.m., Monday through Friday, this position may require work beyond these hours and on the weekends. It also may require the ability to drive a County vehicle. Thus, a valid driver’s license may be required.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Decatur, IN 46733 (Required)

Work Location: In person

Salary : $24 - $30