What are the responsibilities and job description for the Sales Support Associate position at ADFAST?
Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a Montreal-based manufacturer of eco-friendly adhesives, sealants and insulating foams designed for use within the manufacturing and the building construction sectors.
Adfast is currently looking a talented Inside Sales Representative with a passion for sales and an ambition to take on a sales territory after a successful period within inside sales.
This position is performed entirely in person, from our Earth City, MO office.
The selected candidate will receive extensive training on our ERP (D365), our CRM (Salesforce), our products, customer applications, competitive advantages, and sales strategy. Following this thorough on-boarding, our new team member will have the proper tools to help our US field sales representatives find, qualify, and nurture sales opportunities. They will also help serve local customers that visit or call upon our St Louis distribution office.
Should the selected candidate perform well in their inside sales role, they will eventually take on a field sales role within and around the St Louis area or elsewhere in the United States. Adfast has 10 distribution offices across North America and is expanding at the rate of one location per year in the United States.
Main tasks and responsibilities:
- Create contacts and accounts in our CRM (Salesforce) and synchronize information in our ERP (D365)
- Create and send quotes to customers for the sales representative and synchronize information in our ERP (D365)
- Collaborate with US sales reps to validate and update information in sales opportunities created in our CRM (Salesforce)
- Answer incoming customer calls and support them throughout their purchasing process
- Process customer orders in our ERP (D365)
- Carry out required communications and follow-ups with customers
- Analyse data in PowerBi sales reports and generate summaries that are useful to our sales reps
- Respond to sales rep inquiries regarding customer sales history and inventory availability
- Help sales representatives identify, qualify, or call upon leads or customers
- Send samples to customers when there are promising opportunities
-Greet and welcome customers that visit our St Louis office
- Perform rigorous follow-up of qualified leads
Requirements:
- Bachelor’s degree or equivalent work experience
- A minimum of three (3) years of Inside Sales experience (Construction market is a strong asset)
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Inside sales: 3 years (Required)
Work Location: In person
Salary : $50,000