L2 Support

L2 Support 

Location: Onsite in Downtown Chicago IL

Mode of Interview: 30-45 minute interview 

Needed for Sub: 

• Target Salary 
• 1-2 Managerial reference checks 
• LinkedIn profile with Picture 

“Perfect” Candidate: 

• Know how to build and deploy via Intune
• Intune Application Management
• Organizational skills
• Able to run a big office by themselves - independent.
• White Glove Service
• 5 years’ experience

Day to Day: 

• This is the client’s corporate office and it’s the biggest office they have across the country  
• Executive Support there are about 1-2 executives that are consistently onsite however biggest Executive support is when there are big board meetings, and everyone flies out to office 
• Supporting Internal users no external support 
• Using Auto Piolet building Machines if needed 

Technologies: 

• 3 years’ experience 
• Intune – working knowledge to strong
• Azure (AWS or other Clouds --> No) 
• Mobile Device Hands on Experience in Apple
• Ticketing System ( they are on service now but they are moving towards a customer ticketing system so any ticketing system experience is okay) 
• Voice Over IP ( if they have 8X8 Bonus)

Soft Skills: 

• Must have LI profile Pictures needs to be physically presentable they are in front of executives 
• Need to have a good personality and good communication skills ( some of the people they interviewed from other vendor personalities did not match team )

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Extremely organized with great attention to detail.
• Self-motivated and works well independently and as part of a team.

Education and Experience:

• Knowledge of current networking protocols and standards
• Hands-on experience in troubleshooting connectivity issues
• Knowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPS
• Working knowledge of cloud environments such as AWS and Azure
• Extensive experience working in a team-oriented, collaborative environment
• Ticket or support software (such as ServiceNow)
• Linux and Windows-based servers, VMWare and associated hardware
• Office 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional – Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)

Physical Requirements:

• Ability to travel up to 20% of the time; may fluctuate based on business needs.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50-70 pounds at times