What are the responsibilities and job description for the CONTACT CENTER CMA PRN position at AdventHealth Hendersonville?
Our promise to you :
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule : Per Diem
Shift : As needed
Location : 895 HOWARD GAP RD., Fletcher, 28732
The role youll contribute :
The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.
The value youll bring to the team :
- Answers inbound calls to the physician practice clinical lines in a polite and professional manner.
- Assists callers with clinical tasks according to established protocols.
- Provides appropriate chart documentation.
- Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.
The expertise and experiences youll need to succeed :
Minimum qualifications :
Preferred qualifications :
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category : Marketing & Communications
Organization : AdventHealth Hendersonville
Schedule : Per Diem
Shift : 1 - Day
Req ID : 24044841
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
