Patient Service Representative

The Patient Service Representative is responsible for greeting patients, providing necessary forms, and collecting completed forms. Following prescribed procedures, orders medical records charts, prepares for appointments; adds appropriate forms to patient charts.  Performs various clerical duties such as answering telephones, recording messages, copying materials, typing forms, filing records and the like.                                                                                                                                                                                                                

Advocare, LLC is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Patient Service Representative Essential Functions:

• Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready
• Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages
• Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart.
• Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment.
• Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses.
• Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.
• Timely input of visit information from encounter form after each appointment
• Perform various clerical duties as assigned
• Pull charts as needed; make charts for new patients; file records in charts
• Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy
• Maintains confidentiality and uses discretion when handling patient medical records and information 

Patient Service Representative Skills/Abilities:

• Able to use office equipment satisfactorily and handle paperwork/filing adequately.
• Skilled in patient-service principles by creating a pleasant waiting room atmosphere.
• Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of reception tasks, care center policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques.

Patient Service Representative Qualifications:

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred