Billing Team Captain - Urology

Aeroflow Healthcare – Urology Billing Team Captain - Fully Remote or Hybrid(if desired) opportunity!

Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis.

• Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies
• Supplies are shipped directly to more than 100,000 patients a month across the nation who have medical insurance and a urinary incontinence diagnosis
• Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000 Google reviews
• The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more

Your Primary Responsibilities

We are currently seeking a Urology Billing Team Captain that will specialize in leading a team focused on obtaining payment from secondary insurance plans.

The duties and responsibilities for this role include:

• Providing direction for a staff team of 2-5 billing representatives
• Drive personal development and employee engagement
• Evaluate and recommend improved processes to maximize our overall efficiency
• Identify and implement process improvements
• Gather, analyze, and communicate on recurring denial or collection reporting
• Handle escalated concerns or requests from our customers
• Act as a subject matter expert for our billing processes
• Audit productivity and quality of team emphasizing KPI’s and performance management
• Escalate IT issues appropriately
• Approve timecards and PTO while referencing department & HR guidelines
• Maintain HIPPA/patient confidentiality
• Employee has an individual responsibility for knowledge and compliance with laws, regulations and policies
• Compliance is a condition of employment and is considered an element of job performance
• Other duties as assigned

Required Qualifications:

• 1 year work history at Aeroflow, 1 year management experience, OR 1 year experience in general healthcare field
• Ability to travel to Asheville, NC as needed (about 1-2 times per year)

Desired Qualifications:

• Experience working with insurance billing (or billing coding certification)
• Experience with Gmail Google Workspace and Excel
• Analytical work background

What we look for:

We are looking for a highly motivated, talented individual with the following qualities:

• Detail oriented & critical thinker
• Excellent customer service skills
• High level of organization
• Strong decision maker
• Strong communicator
• Flexible and adaptable
• Empathetic, compassionate, inclusive

What to expect in the first 30 – 60 days:

• First 30 days you will be training on:
  • 4 major internal programs
  • Basic & complex strategies for resolving a insurance claim denial
  • Key metrics & KPI’s
  • Compliance rules & regulations
  • Training is a combination of modules one on one with supervisors and billers
• After 30-45 days, you will be assigned a team of 2-5 billers at which point:
  • Daily/weekly one on one prioritization sessions with supervisor
  • One on one check-ins with billing members, open office hours, and project meetings with billing members
  • Weekly all team meetings with all Urology Billing members
  • Bi-monthly meetings with relevant support teams
  • Monthly meetings with sales management team
• Expect about 60% of your time to be spent collaborating and working with others; 40% of time to be spent working independently

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.