Refugee Program Coordinator

POSITION SUMMARY: Under the general supervision of the Refugee Program Manager. The Refugee Coordinator provides care coordination between resettlement agencies and Affinia Healthcare for the safe and efficient care and services to newly arrived refugee patients. As a member of the health care team; this role assists in the planning and implementation of holistic patient centered care while addressing cultural sensitivity, trauma awareness, and social determinants of health.

POSTION QUALIFICATION REQUIREMENTS

Education: Graduate of an accredited nursing program and/or bachelor's degree with relevant healthcare experience.

Experience: Requires (3) three years' experience working in a community health setting and with refugee and immigrant patients. Experience coordinating clinic services. Team leader with crisis management experience; sensitive to cultural differences of clients and staff from diverse backgrounds; functional vehicle required; able to work flexible hours.

Skills and Abilities, which may be representative but not all inclusive of those commonly, associated with this position:

1. Requires excellent communication, interpersonal, and organizational skills
2. Establishes programmatic priorities in collaboration with program leadership.
3. Utilizes complex problem-solving skills in real time.
4. Adheres to regulatory requirements for government contracts.
5. Detail oriented.
6. Ability to navigate challenging patient situations (i.e., transportation, language, housing)
7. Skilled at handling confidential information
8. Expertise in navigating the electronic health record.
9. Strong skills in Microsoft Word, Excel, and Outlook
10. Ability to work collaboratively in a team environment and also works independently.
11. Highly flexible to rapid changes in the clinical environment.
12. Ability to maintain confidentiality and comply with HIPAA policies and procedures

Preferred: Candidate is bilingual (any language)

Transportation Requirement: Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.

License(s)/Certificate(s): If nurse, LPN/RN license; CPR

FUNCTIONS OF THE JOB

Essential Functions

1. Acts as the point person (primary coordinator) between resettlement agency and Affinia Healthcare to schedule medical assessment appointments, request interpreters, and address transportation needs of newly arrived refugees.
2. Collaborate with outside organizations and partners to provide coordinated medical services for newly arrived refugees/refugee families.
3. Educates clinic staff and others regarding culturally sensitive issues related to refugees.
4. Maintains accurate written and electronic records in accordance with funding and agency requirements.
5. Prepares reports and ensures compliance of requirements with the United States Committee for Refugees and Immigrants (USCRI) as directed by program leadership.
6. Attends refugee resettlement quarterly meetings.
7. Accountable for ensuring safe, accessible quality care.
8. Works with subject matter experts to ensure current and consistent practices are adopted and sustained.
9. Facilitate communication among program staff regarding program specific procedures, changes, clarifications, and distribution of pertinent materials.
10. Assists in the management of refugee patient care between visits.
11. Assists Refugee Program Manager and refugee team with patient flow. Acts as patient advocate to ensure needs are met.
12. Completes appropriate screeners and documentation in accordance with organizational processes and/or contract administrator.
13. Following defined protocol independently; follow chain of command and seek provider advice appropriately.
14. Set-up appointments, e-mail, etc.
15. Performs other duties as assigned.

Supervises: None

NOTE: Affinia Healthcare is a Covid-19 Vaccine Mandated Employer. All employees of Affinia Healthcare are required to be vaccinated for Covid-19.

NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS