Associate Engagement Manager

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985. 

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters! If you want to be a part of this, then this opportunity may be for you:

Position Summary: 

AGDATA is seeking a Associate Engagement Manager for Strategic & Emerging customer accounts who excels at establishing and cultivating executive relationships, managing multiple strategically important initiatives and maximizing the overall scope, impact and effectiveness of AGDATA’s delivery for those accounts.

You should preferably be local to our Charlotte office so that you can be trained on-site. Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.

 In this role, you will have the opportunity to… 

• Manage the engagement of multiple Strategic & Emerging and/or Key Accounts clients. (Typically manages a book of clients with a combined revenue of < $2M)

 • Research and gain knowledge of the organization’s technology tools and processes to better assist and manage client accounts.

 • Lead client facing meetings and trainings.

 • Create and manage the calendar for regular meeting preparation, meetings, and executive updates.

 • Support and manage the pre-work timeline for customer presentations (e.g., quarterly business reviews, retrospectives)

 • Plan and consolidates call agendas which include follow-up with functional leads to ensure call preparedness, harvesting agenda items for customer calls, and facilitating those calls.

 • Utilizes peers and internal resources to gain knowledge of clients and tools to best manage the relationship and the projects.

 • Excellent verbal and written communications skills, and able to simplify most operational information for increased universal understanding with moderate SME participation.

 • Proactively partners with sales, success, and technical orgs to ensure client satisfaction to a green customer health status and coordinates lesser ratings back to green following the prescribed process.

 • Administers chosen solutions and impacts of solutions within the client relationship.

 In order to be successful in your role, it is important that you…

• Bachelor’s degree or equivalent work experience 

 • Desiring 1-2 years industry experience in client servicing at typically lower levels.

 • Mid-level Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Teams (internal and client)

 • Proven success with:

 o Problem-solving

 o Meeting financial, customer health, and project completion goals

 o Working with complex data relationships and interactions

 • Easily understands technical tools and processes

 • Excellent verbal communicator and composes written communications and presentations with guidance. 

 • Experience leading client facing meetings and trainings (or 1-2 years experience at meets or exceeds expectations in an AGDATA position)

 • Sets proper expectations both internally and externally

 • Comfortable pushing internal and external stakeholders for information to hit deadlines (or 1-2 years’ experience at meets or exceeds expectations in an AGDATA position)

 • Has analytical and problem-solving skills, and experience applying these skills to resolve customer business issues

 • Adaptive learner on technical tools and processes

 • Manages conflict to achieve positive outcomes with internal or external relationships

 • Recognizes that relationship building extends beyond the operational engagement

 • Comfortable juggling multiple priorities

 • Excellent listening skills 

 • Ability to deal with ambiguity 

 • Exhibits business curiosity

 • Willingness to adapt to change

It would be even better if you have the below skills/qualifications, but they are not a must….

• Knowledge of Jira navigation
• Agricultural industry experience
• Experience public speaking

Considering the below some of your characteristics? Get in touch!

• Detail oriented
• Analytical
• Motivated self-starter
• Effective communicator

 How AGDATA Will Have Your Back:

• Emphasizing work life balance: paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time. 
• Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes. 
• Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
• Supporting your health & well-being: you have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
• Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
• Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
• Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
• Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
• Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
• Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
• Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
• Being comfortable in the office: Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.