What are the responsibilities and job description for the Repair Coordinator II position at Ageatia Global Solutions?
Timing: 7:00 AM to 3:30 PM (Possible to overtime)
Job Description:
Job Description:
- The scope of this position is to properly receive customer subscribers (2-way radio communication devices) in our tracking system.
- This entails receiving deliveries, unpacking boxes, data research/validation, customer engagement and data entry of information pertaining to the customer and device. Individual must be goal oriented, self-motivated, and able to manage tasks with a high degree of accuracy and attention to detail.
- Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives. Ability to interface with all FTC teams, Service and Sales Teams, and Customer base with assertiveness and a positive attitude.
- Experience with handling customer assets, accurate data entry, and strong verbal and written communication skills.
- Ability to multi task, and maintain attention to detail is a must to ensure timely processing of devices and a high level of Customer Satisfaction.
- Strong organizational and prioritization skills are required.
- Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.
- Must possess strong computer skills, telephone skills, the ability to take direction and work with superiors, take initiative and drive results.
- Must be flexible, and have the ability to maintain a positive attitude while managing a heavy work load.
- During peak times, overtime may be available.
- ability to type a minimum of 30 wpm
- strong written and verbal communication skills
- strong organizational skills and ability to handle multiple tasks
- ability to address challenges associated with service level cycle time with all levels of FTC personnel
- ability to work successfully in a fast paced environment under time constraints to achieve customer service level cycle time requirements and business objectives
- strong working knowledge of Google Suites/ excel
- ability to master the FTC's Service Operating System (Oracle based)
- accountable for work and actions
- ability to maintain a positive attitude, especially during stressful situations
- ability to be individual contributor and team player
- ability to work and make decisions with minimal supervision
- good work ethic
- problem solving skills
- ability to lift 35 lbs
Salary : $18 - $24
