Customer Support Representative

Purpose: This position is responsible for the retention, development, and satisfaction of new and assigned customers in a specific sales territory.  Enhances the relationship between our customers and Agri-Service to sell and influence the usage of products and services we offer. This role is to be the trusted advisor of our customers when making parts and service buying decisions.

SAFETY:

• Report all incidents immediately.
• Prepare and participate in incident investigations as needed.
• Attend all safety trainings both in person and virtual.
• Ensure work site inspections and vehicle inspections are completely as required.
• Recognize and promote employees demonstrating safe behaviors.
• Discuss safety and the importance of it at each team meeting/gathering.
• Demonstrate my commitment to safety with both words and actions.
• Promote the Safety Culture of Agri-Service
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE) 
• Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
• Maintains a clean office environment and company vehicle.
• Performs weekly inspections on company vehicle.
• Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
• Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
• Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
• Communicates with Safety Liaison to identify and address safety concerns.

Essential Functions:

• Identifies and calls on all existing and potential customers of Agri-Service in their assigned territory. Creates and maintains a positive relationship with each customer.
• Achieves profitable growth by selling the value and differentiation of our products and services.
• Advises customers on maintenance and repair practices to lower overall owning and operating costs.
• Develops and maintains technical knowledge and skills necessary to promote our parts and service offerings. 
• Develops and maintains product knowledge on AGCO equipment and all equipment offered by Agri-Service.
• Identifies customers’ needs or concerns and develops effective solutions.
• Works together with other departments within Agri-Service to enhance customer relationships.
• Assists customers within 24 hours of equipment delivery from Agri-Service with an emphasis on maintenance and care of the equipment
• Develops timely, accurate quotes for customers parts and service needs. 
• Embraces integrity, quality, and responsiveness to customer needs.
• Works closely with our business partners, store team and corporate support on warranty/product related issues. 
• Advocate for safety at Agri-Service.  Adheres to all applicable safety policies, procedures, and standards.
• Works within and promotes corporate vision, purpose, values, and goals of the organization.
• Performs other duties as assigned.

Knowledge Skills and Abilities

• Sales experience preferred but not required.
• Demonstrated knowledge of parts and service offerings and capabilities.
• Ability to develop and maintain product knowledge of AGCO and Agri-Service products and services.
• Ability to assess customer needs and elevate customer satisfaction.
• Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions.
• Knowledge or ability to learn Microsoft, CDK and OneAGCO.
• Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
• Ability to set and manage priorities.
• Drive and maintain company vehicles.
• Must be a self starter and able to work without supervision.

Education and Experience

• Proof of high school diploma or general education Degree(GED).
• Minimum of two (2) years’ sales and/or parts and service experience preferred.
• Proof of driver’s license and acceptable driving record required.
• Must be able to communicate in English (speak, read, comprehend, write).

Physical Characteristics:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.

• Must be able to meet all safety requirements for applicable safety policies.

  Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. Agri-Service is an E-Verify employer.