What are the responsibilities and job description for the Sales/Customer Service Representative position at Ai United Insurance?
About us
Urgently hiring
Ai United is a rapidly growing insurance agency in Texas. We are looking for strong customer service agents and supervisors that know how to train others to be successful through implementing great sales techniques and providing great service. As a ustomer service agents and supervisors you will be in charge of most aspects that are utilized to successfully run a locations. Those who apply should have a in depth understanding of the sales process and how to implement company techniques throughout their team. Successful managers will have the opportunity to advance their position further within the company..
Responsibilities:
- Provide exceptional customer service to clients via in office, phone, email, and chat
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Manage and resolve customer issues to ensure customer satisfaction
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in products and services
- Collaborate with cross-functional teams to address customer needs and improve overall customer experience
- Maintain accurate records of customer interactions and transactions
Skills:
- Excellent communication skills in English (multilingual skills in Spanish is required)
- Strong problem-solving and analytical skills
- Ability to effectively manage multiple projects and prioritize tasks
- Sales experience is required
- Leadership qualities to guide and motivate team members
- Ability to negotiate and resolve conflicts with customers
- Proficient in using CRM software to track customer interactions
- We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $13.00 - $20.00 per hour
Expected hours: 38 – 45 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Sales: 1 year (Required)
Language:
- Spanish (Required)
License/Certification:
- Limited Lines License (Required)
Ability to Relocate:
- Mesquite, TX 75150: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $20
