What are the responsibilities and job description for the Global Head of Operations Performance Metrics position at AIG?
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
About the role
The Global Head of Analytics will be responsible for leading and managing a global team tasked with developing, rationalizing, and standardizing reporting practices across the organization reporting to the Head of Global Business Solutions focusing on the Operations Organization. This role will work closely with the Data Office and cross-functional teams to establish key performance indicators (KPIs), benchmark data, and ensure data-driven decision-making across all business units. The successful candidate will drive efficiency, data integrity, reporting automation, and continuous improvement in reporting and analytics practices.
Key Accountabilities and Teams Responsibilities:
Strategic Leadership: Develop and implement a long-term analytics strategy aligned with the organization's overall business goals including standardization and rationalization of existing practices. Ensure that analytics initiatives are prioritized and executed effectively, fostering a culture of innovation and continuous improvement. Educate report stakeholders and leadership on the purpose and uses for reporting elements to drive data-driven decisions.
Team Management: Oversee a global team of analytics professionals, providing guidance, mentorship, and development opportunities. Foster a high-performance culture that values collaboration, creativity, and a commitment to excellence.
Data Governance: Establish and maintain robust data governance policies and standards to ensure data quality, integrity, and security. Collaborate with relevant stakeholders to ensure compliance with data quality and privacy requirements.
Reporting Development: Develop and standardize reporting processes to ensure consistent and accurate data delivery across the organization. Create visually appealing dashboards and visualizations that effectively communicate key insights to stakeholders at all levels.
KPI Establishment: Establish key performance indicators (KPIs) aligned with business objectives to measure performance and track progress. Align on other metrics’ value and use for business transparency. Work closely with business leaders to identify and prioritize key metrics that drive value and informed decision-making. Create control levels to trigger escalations and improve focus on areas that require stakeholder attention.
Benchmarking: Conduct internal and external benchmarking analysis to identify company and industry and process best practices to identify improvement opportunities. Stay up-to-date on emerging trends, practices, and technologies in the analytics field, ensuring that the organization remains competitive.
Data Rationalization and Standardization: Rationalize and standardize reporting to improve data quality and efficiency. Identify and eliminate redundant or inconsistent data sources, reports, and uses ensuring that data is reliable, trustworthy, and value-add.
Collaboration: Collaborate with the data office to ensure data integrity and accessibility. Work closely with business units to understand their data needs and provide tailored analytics solutions that address their specific challenges.
Data-Driven Decision Making: Drive data-driven decision making by providing actionable insights and recommendations to leadership. Help stakeholders understand the implications of data-driven decisions and make informed choices that align with the organization's strategic goals.
Technology Adoption: Evaluate and implement new analytics technologies and tools to enhance efficiency and capabilities. Stay informed about emerging technologies and their potential applications, ensuring that the organization is well-positioned to leverage the latest advancements in the field. Foster a culture of data literacy, ensuring that all stakeholders understand and utilize analytics to drive business outcomes.
Qualifications:
Bachelor’s degree in Data Science, Statistics, Business, or a related field; a Master’s degree is preferred.
7 years of experience in analytics, data management, or a similar role, with a proven track record of leading global teams.
Strong understanding of data governance, analytics technologies, and reporting systems.
Experience in developing and managing KPIs, benchmarking, and data standardization processes.
Exceptional leadership and interpersonal skills, with a proven ability to manage and influence cross-functional teams.
Proven ability to work cross-functionally and manage multiple priorities in a global organization.
Strong analytical and problem-solving skills, with the ability to think strategically and drive change.
Excellent communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels.
Demonstrated leadership, strategic thinking, and ability to inspire / influence others.
Collaborative nature as demonstrated by management experience across multiple departments and disciplines.
Demonstrated leadership, strategic thinking, and ability to inspire / influence others.
Strong analytical skills and a data-driven mindset.
Track record of building and developing strong teams through excellent communications skills
Familiarity with advanced analytics tools preferred (e.g., SQL, Python, R, Tableau)
Experience in the Insurance sector is a plus.
#LI-CY1
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
About the role
The Global Head of Analytics will be responsible for leading and managing a global team tasked with developing, rationalizing, and standardizing reporting practices across the organization reporting to the Head of Global Business Solutions focusing on the Operations Organization. This role will work closely with the Data Office and cross-functional teams to establish key performance indicators (KPIs), benchmark data, and ensure data-driven decision-making across all business units. The successful candidate will drive efficiency, data integrity, reporting automation, and continuous improvement in reporting and analytics practices.
Key Accountabilities and Teams Responsibilities:
Strategic Leadership: Develop and implement a long-term analytics strategy aligned with the organization's overall business goals including standardization and rationalization of existing practices. Ensure that analytics initiatives are prioritized and executed effectively, fostering a culture of innovation and continuous improvement. Educate report stakeholders and leadership on the purpose and uses for reporting elements to drive data-driven decisions.
Team Management: Oversee a global team of analytics professionals, providing guidance, mentorship, and development opportunities. Foster a high-performance culture that values collaboration, creativity, and a commitment to excellence.
Data Governance: Establish and maintain robust data governance policies and standards to ensure data quality, integrity, and security. Collaborate with relevant stakeholders to ensure compliance with data quality and privacy requirements.
Reporting Development: Develop and standardize reporting processes to ensure consistent and accurate data delivery across the organization. Create visually appealing dashboards and visualizations that effectively communicate key insights to stakeholders at all levels.
KPI Establishment: Establish key performance indicators (KPIs) aligned with business objectives to measure performance and track progress. Align on other metrics’ value and use for business transparency. Work closely with business leaders to identify and prioritize key metrics that drive value and informed decision-making. Create control levels to trigger escalations and improve focus on areas that require stakeholder attention.
Benchmarking: Conduct internal and external benchmarking analysis to identify company and industry and process best practices to identify improvement opportunities. Stay up-to-date on emerging trends, practices, and technologies in the analytics field, ensuring that the organization remains competitive.
Data Rationalization and Standardization: Rationalize and standardize reporting to improve data quality and efficiency. Identify and eliminate redundant or inconsistent data sources, reports, and uses ensuring that data is reliable, trustworthy, and value-add.
Collaboration: Collaborate with the data office to ensure data integrity and accessibility. Work closely with business units to understand their data needs and provide tailored analytics solutions that address their specific challenges.
Data-Driven Decision Making: Drive data-driven decision making by providing actionable insights and recommendations to leadership. Help stakeholders understand the implications of data-driven decisions and make informed choices that align with the organization's strategic goals.
Technology Adoption: Evaluate and implement new analytics technologies and tools to enhance efficiency and capabilities. Stay informed about emerging technologies and their potential applications, ensuring that the organization is well-positioned to leverage the latest advancements in the field. Foster a culture of data literacy, ensuring that all stakeholders understand and utilize analytics to drive business outcomes.
Qualifications:
Bachelor’s degree in Data Science, Statistics, Business, or a related field; a Master’s degree is preferred.
7 years of experience in analytics, data management, or a similar role, with a proven track record of leading global teams.
Strong understanding of data governance, analytics technologies, and reporting systems.
Experience in developing and managing KPIs, benchmarking, and data standardization processes.
Exceptional leadership and interpersonal skills, with a proven ability to manage and influence cross-functional teams.
Proven ability to work cross-functionally and manage multiple priorities in a global organization.
Strong analytical and problem-solving skills, with the ability to think strategically and drive change.
Excellent communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels.
Demonstrated leadership, strategic thinking, and ability to inspire / influence others.
Collaborative nature as demonstrated by management experience across multiple departments and disciplines.
Demonstrated leadership, strategic thinking, and ability to inspire / influence others.
Strong analytical skills and a data-driven mindset.
Track record of building and developing strong teams through excellent communications skills
Familiarity with advanced analytics tools preferred (e.g., SQL, Python, R, Tableau)
Experience in the Insurance sector is a plus.
#LI-CY1
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
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