What are the responsibilities and job description for the Support team member position at Aires?
Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have...
An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
- A comprehensive benefits package, including a 401K match
- Remote / Hybrid work environment based on candidate location
An excellent career opportunity is currently available for a Mobility Support Team Member reporting to Aires Houston or Dallas office .
This exciting opportunity is in a high growth environment where you will utilize your experience to provide general support to the operations team by completing data entry, backup collection, and reporting review to support the end-to-end relocation process.
Position Responsibilities :
- Updates internal systems with household goods / temporary housing / family services results and other required documentation.
- Participates in required training initiatives to learn systems and processes.
- Monitors and reviews reports to ensure processing efficiency and accuracy.
- Help to train on the training modules for other support team members and Mobility Specialists.
- Pursues partner invoices to ensure timely billing.
Required Qualifications :
- High School Diploma / GED required, Associate's Degree preferred
- Minimum of 6 months of customer service experience
- Minimum of 6 months of relocation industry experience preferred
Additional Qualifications :
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values : Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
EOE AA M / F / Vet / Disability
Last updated : 2024-11-21
