What are the responsibilities and job description for the Inside Sales Associate position at Airgas USA LLC?
Location:
Dubuque, IA - Retail shopHow will you CONTRIBUTE and GROW?Position Title: Inside Sales Associate- Location: Dubuque, IA
The Inside Sales Associate position sells medical, industrial and specialty gases, welding equipment and hard goods and tools to customers. This position responds to inquiries or concerns from either walk-in customers or those customers that call in. The Inside Sales Associate provides additional warehouse support as needed.
In particular, you will:
- Takes a lead role in identifying, analyzing and solving service issues.
- Establishes and maintains clear and consistent lines of communication with internal departments and external customers.
- Works closely with local Branch managers to assist in customer management through retail store locations within assigned geographical area
- Enters sales & quote data into the computer and researches information for customers using the computer system.
- Receives payment for merchandise or services sold and enters sale into the computer.
- Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
- Strategizing daily with assigned Account Managers.
- Achieving department goals on phone time, outbound calls, and other KPI's.
Responds to and solves customer complaints by deploying the necessary company resources
- Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
- Takes a lead role in identifying, analyzing and solving service issues.
- Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
- Other duties/projects as may be assigned.
- HS Diploma or equivalent required. Associate's or Bachelor's degree preferred.
- SAP or other inventory system experience preferred.
- Experience with Google Suite and/or Microsoft Office applications preferred
- Excellent customer service skills.
- Ability to work independently and under some pressure to meet deadlines.
- Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
- Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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California Privacy Notice
EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability
