What are the responsibilities and job description for the IT Support Analyst position at AKZAC Global?
Responsibilities:
- Understanding of Desktop Support and Software Licensing Services.
- Ability to image machines and install complicated software.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
- Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
- Troubleshoots basic network, software, printing and/or installation problems
- Supports staff hardware moves for facility reorganization.
- Experience with ServiceNow
Required Skills:
- IT experience.
- Troubleshooting experience.
- Experience documenting procedures.
- Experience using ServiceNow
- Service Desk experience
Job Types: Contract, Temporary
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Computer networking: 1 year (Required)
- Active Directory: 1 year (Required)
Work Location: In person
Salary : $20 - $23
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