Salary: 18.32-19.42 :USD

Fulltime Patient Experience Specialist positions are eligible to receive a $1,000 sign on bonus with a one year commitment to remain with ANTHC. Bonuses are paid in one lump sum directly after the first full pay period after the first day of employment (bonus paid the first full pay period following the first day of employment as a lump sum minus applicable payroll withholdings).

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule. 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans. Plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match. 6-year vesting schedule.

• 403(b) retirement savings plan pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care in a brand new education facility.

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals available for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Visit us online at www.anthc.org or contact Recruitment 907-729-1301 or contact us here .

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under general supervision, provides customer services to patients, visitors, and public. Maintains consistent patient flow. Greets patients, families and visitors in a professional manner and determines needs.

Responsibilities:

Under general supervision, provides customer services to patients, visitors, and public. Maintains consistent patient flow. Greets patients, families and visitors in a professional manner and determines needs. Functions as first point-of-contact for directing patients to medical and health related services. Answers questions about hospital organization, providers and locations; serves as a resource person and provides accurate information and directions for hospital, clinics, programs and services. Answers phones and records detailed accurate phone messages and disseminates to appropriate areas. Updates and maintains accurate phone list. Makes follow up phone calls as needed.

A ssists patients to help them understand the process of their care and learn more about their health. Escorts patients to their designations. Comforts and assists families with the grieving process and bereavement preparations. Coordinates ground transportation for patients.

M aintains wheelchairs for cleanliness and patient availability.

P erforms other duties as assigned.

KNOWLEDGE and SKILLS

Knowledge of customer service concepts and practices.

Knowledge of HCAHPS, CG-CAHPS and other patient experience survey instruments.

Knowledge of Patient Experience education trends, literature and system.s

Knowledge of call center operations.

Knowledge of safety, infection and quality control standards.

Knowledge of medical terminology.

Knowledge of privacy rules and regulations.

Skill in persuasive conflict resolution.

Skill in effective oral and written communication.

Skill in working independently or as a team member.

Skill in assessing and prioritizing multiple tasks, projects and demands.

Skill in establishing and maintaining cooperative working relationships with other employees.

Skill in operating a personal computer utilizing a variety of software applications. Other information:

MINIMUM EDUCATION QUALIFICATION

A high school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Two (2) years of customer service experience. An equivalent combination of relevant education and/or training may be substituted for experience.

PREFERRED EXPERIENCE QUALIFICATION

Ability to speak an Alaska Native language.

ADDITIONAL REQUIREMENTS

. May be required to work evenings, weekends or holidays.

· Patient Experience Specialists III may be required to rotate on the on-call schedule.