Call Center Agent

Job Summary
We are seeking a motivated and customer-oriented Call Center Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, addressing inquiries, resolving issues, and ensuring a positive experience.

Duties

• Handle incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Analyze customer issues and provide effective solutions or escalate as necessary.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Strong computer skills with the ability to navigate multiple systems efficiently.
• Ability to analyze information effectively and provide appropriate solutions.
• Proficient in data entry with attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organizational skills and the ability to manage time effectively.

Join our team today and contribute to delivering outstanding customer support while growing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: $21.96 - $25.75 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: Remote

Salary : $22 - $26