About us

ALCOR Scientific is a small business in HEALTH_CARE_MEDICAL in Smithfield, RI. We are professional, agile, innovative and our goal is to Alcor Scientific is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Sales Administrator. .

Our work environment includes:

• Modern office setting
• Growth opportunities

EMPLOYER: Alcor Scientific, Smithfield, RI

JOB TITLE: Sales Administrator

DEPARTMENT: Diagnostic Sales

REPORTS TO: National Sales Manager

SUMMARY: Alcor Scientific is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Sales Administrator. The Sales Administrator provides direct support for the Diagnostic Regional Sales Representatives by supporting existing customers, assisting them in lead development, administrative sales support, and triaging requests from customers. A successful Sales Administrator demonstrates outstanding written and verbal communication skills, is responsive and respectful when interacting with customers and colleagues. This individual is resourceful in terms of lead generation and addressing inquiries, uses effective time management skills, and has experience with applications such as Microsoft Excel, Word, and PowerPoint. Experience with SalesForce or other CRM is also a plus. This is an ideal position for one to gain sales experience in a well-supported team environment with the opportunity for rapid career advancement.

DUTIES AND RESPONSIBILITIES:

· Sell and support service contract renewals and upgrades to existing customers

· Answer inbound customer phone calls to the Sales Department

· Serve as a liaison between the Customer and Sales, Customer Service and Technical Support to resolve issues

· Navigate CRM to determine current customer pricing, tracking information and sales history

· Work with SalesForce as a primary Sales/Customer account database

o Add new accounts

o Update existing accounts with current information

· Generate leads for the sales representatives using a variety of search and database tools

o Mine CRM and other sources to target potential customers

o Generate prospect lists and screen new leads

o Prospect and collect customer information

· Support distributor representatives as requested by the Regional Sales Managers, including providing documentation, quotations, and sales support materials

· Contract management support including creation of new contracts, renewals, and extensions

· Retrieve and send documentation to Regional Sales Managers, Distributor Representatives, and Customers

· Follow up with Customers to ensure satisfaction

Qualifications:

• Associates or Bachelor’s degree
• Minimum 1-2 years’ experience in customer service
• Strong oral and written communication skills
• Excellent people skills
• Strong collaborator, work ethic and commitment to job
• Coachable and willing to learn in a fast-paced environment

COMPETENCIES:

· Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens for understanding and gets clarification; responds well to questions.

· Written Communication -- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

· Motivation--Sets and achieves goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

· Professionalism--Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

SALARY AND BENEFITS:

· Job Type: Full-time, 40 hours/week, M-F, 8:30-5:00

· Compensation rate of $20/hour bonus

· Healthcare benefits available

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Smithfield, RI 02917: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location