What are the responsibilities and job description for the IT Support Analyst - Level 1 position at Alera Group?
OVERVIEW
Alera Group is looking for an IT Support Analyst - Level 1. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read theCalifornia Consumer Privacy Actprior to applying.
Alera Group is looking for an IT Support Analyst - Level 1. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
- Provide first-level support for PCs, standard software/applications, various insurance management systems, network connectivity, and peripherals such as printers, achieving and maintaining a high level of customer service and first-call resolution.
- Utilize the company's ticket tracking system to document customer contacts, issues, and requests. Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
- Perform support and maintenance onsite or remotely using basic troubleshooting, technical skills and IT knowledgebase.
- Share knowledge with customers and colleagues by submitting knowledge articles for publication.
- Adhere to workflow and service level expectations between teams to resolve issues promptly. Understand the critical nature of the business and make every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds.
- Work a flexible schedule, including on-call support.
- 1-2 years of relevant experience.
- HDI SCA or CSR, Network and/or A Certification preferred.
- Good understanding of VDIs, O365 applications, common desktop operating systems, software, and hardware products.
- Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes.
- Experience performing basic network troubleshooting in an enterprise environment required.
- Basic understanding of Microsoft Exchange is a plus.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read theCalifornia Consumer Privacy Actprior to applying.
