Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (AA) we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission!

As a Client Concierge Specialist, you will be the primary point of contact for clients, ensuring their needs are met promptly and effectively. You will serve as a liaison between clients and various departments within the organization to ensure seamless communication and resolution of issues. Your role is critical in fostering strong client relationships and enhancing overall client satisfaction.

Facilities

• Provide service to our internal clients procuring smooth operation of the office and a Red-Carpet experience.
• Follow the format that we have in the other offices (logos, signs, tv and videos, photos, etc.)
• Responsible for monitoring, ordering, and guaranteeing office and kitchen supplies.
• Responsible for the cleanliness, neatness, and safety of the office
• Support set up of new hires in office in coordination with IT and Human Resources
• Constant communication with Building Managers procuring the correct functioning and operation (issues related to water, electricity, unsafe situations, or emergency situations).
• Work with other teams like IT (to resolve IT issues), accounting (print checks, or handling invoices from vendors).

Events and logistics

• Support the Marketing team in coordinating events.
• Keeping track of SWAG inventory
• Responsible for coordinating office events (Ex. Friday Lunch, Taco Tuesday, WP Party, Free consultas, Christmas party, etc.)
• Prepare merch bags to give to the Clients.

Money Procedure

• Receive from other members of the office such as Licenciados, CCAs, and Admin, payments from clients and keep them safe.
• Daily reconciliation of the money received.
• Weekly (or 2 times a week depending on the office) bank deposit (using Loomis) and report of what was deposited.

Front Desk

• Interact with customers in person to address inquiries, provide information, and resolve concerns, escalating them as necessary to ensure timely resolution.
• Maintain a professional and courteous demeanor while engaging with customers and strive to provide A Red Carpet experience to anyone entering the office.
• Check - in Clients that arrive at the office for their consultation, letting the Licenciado know of the client's arrival.
• Utilize customer experience software and tools to document interactions, track customer issues and provide accurate and detailed information for future reference.
• Collaborate with other departments to ensure a cohesive and coordinated approach to addressing customer needs.
• Take payments from customers and follow the Money procedure established by the Firm.
• Maintain confidentiality of customer information and adhere to data protection regulations and company policies.

Fingerprints

• Take fingerprints to clients according to the Firms policy and procedure.
• Process the fingerprints by sending them to the FBI.

• Degree in business administration, marketing, or a related field (preferred).
• Proven experience in a client-facing role, such as customer service or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.

Salary: USD $21.00 hourly, plus amazing benefits!

WHO WE ARE:

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options.

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve peoples lives - if this sounds like you, we would love to meet you.

#IN-ALIL