FIRST SOURCE FEDERAL CREDIT UNION

POSITION DESCRIPTION

Position Title: Member Care Center Lending Specialist I

Department: Member Services

Reporting To: Member Care Center Lending Manager

POSITION SUMMARY

The primary responsibility of this position is to provide an exceptional experience to our membership by promoting the mission, lending philosophy and values of the organization. Seek to identify opportunities to improve our members’ financial lives through counseling and education. Sell Credit Union products and services using the needs based sales approach. Maintain a high level of quality standards.

ESSENTIAL JOB FUNCTIONS 

• Build long term relationships with members utilizing Member Value culture and adhere to the credit union’s Universal Behaviors Policy. 
• Responsible for sales of all credit union products and services by uncovering member needs and cross selling appropriately.
•  Provides members with superior service and information in regard to products offered by the credit union; researches and solves member questions, service issues, problems, and complaints. Handles all problematic situations that may arise with member accounts. 
•  Receives and verifies information on all types of loans.
•  Makes underwriting recommendations on all loans, approves loans within established lending authority and disburses loans to members.
• Provide financial counseling to members when necessary. 
• Achieve assigned individual and team sales goals.
• Required to participate in First Source Federal Credit Union events as well as designated Community events. 
• Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
•  Must be registered under the SAFE Act Guidelines as established in 2011
• Required to attend training sessions as appropriate. 
• Required to travel as needed. 
• Performs other duties as assigned.

UNIVERSAL BEHAVIORS

Knowledgeable and Experienced

• I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:

• Looking for answers until I find them.
• Seeking opportunities to learn from others.
• Appreciating and respecting others views.
• Acknowledging mistakes and learning from them.
• Going out of my way to share my knowledge and experience.

Striving for Operational Consistencies

• I promise to make it easy for you through consistency, efficiency, and accuracy by:

• Doing it right the first time, being thorough and accurate.
• Taking pride and ownership in my work
• Making and keeping commitments.
• Continuing to look for better ways to do things and challenging the status quo.

 Rewarding Work Environment

• I promise to show care, compassion, and respect toward everyone I interact with by:

• Being approachable and accessible to others.
• Creating a pleasant work environment for each other.
• Always asking what more I can do.
• Resolving differences promptly
• Recognizing the contributions of others.
• Embracing diversity in the workplace.

Committed to Member Service

• I promise to deliver exceptional member service by:

• Interacting with a natural and genuine friendliness.
• Being courteous and respectful.
• Creating a welcoming environment.
• Exceeding your expectations.
• Sharing the moment and finding common ground.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• High School or equivalent plus 1-3 years work experience OR related business degree 
• Strong communication and interpersonal skills
• Attention to detail
• Strong computer aptitude
• A professional appearance 
• Ability to work flexible hours including Saturday’s as needed.