What are the responsibilities and job description for the Customer Intelligence Analyst position at Allegiant Air?
Summary
The Customer Intelligence Analyst will join our Customer Intelligence team, playing a pivotal role in analyzing customer data to uncover actionable insights that guide strategic decision-making across the company. This entry-level role is ideal for a recent graduate eager to develop expertise in data analysis, surveying, forecasting, and customer behavior modeling while collaborating with key teams like Revenue Management, Route Planning, and Marketing.
With a strong focus on curiosity and ownership, this role offers the opportunity to craft compelling stories with data that will influence decisions up to the executive level. The ideal candidate is detail-oriented, has a penchant for problem solving, thrives in a collaborative environment, and has a passion for translating data into impactful strategies.
A successful candidate will demonstrate natural curiosity, take ownership of their work, and craft compelling data-driven narratives for leadership.
Visa Sponsorship Available : No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education : Bachelor's degree in Business, Data Analytics, Marketing, Economics, Computer Science, or a related field.
Years of Experience : Entry Level
- Proficiency in SQL and Excel for data extraction, manipulation, and analysis.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent written and verbal communication skills, including the ability to present findings to both technical and non-technical audiences.
- Natural curiosity and a desire to learn—taking ownership of projects and crafting compelling data-driven narratives that inform strategic decisions.
- Eagerness to learn and become proficient in various platforms, including loyalty platforms, Customer Data Platforms (CDP), Google Analytics, and email management software.
- Ability to develop and execute customer surveys to gain direct feedback and capture new data points.
- Detail-oriented with a focus on delivering accurate, high-quality work.
- Collaborate with cross-functional teams—including Marketing, Revenue Management, Network Planning, Finance, and Loyalty—to align on strategies, share insights, and implement data-driven solutions.
- Present analysis and recommendations to leadership and cross-departmental teams, ensuring transparency and buy-in across the organization.
Preferred Requirements
Job Duties
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts / days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
Equal Opportunity Employer : Disability / Veteran
For more information, see https : / / allegiantair.jobs
Full Time Benefits : Profit Sharing
Medical / Dental / Vision / Life / Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Paid vacation, holidays, and sick time
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