Summary
Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry, particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Experience driving thru ice and maneuvering in around protected zones . Must be able to build and maintain crew morale to provide a quality experience for guests.
Essential Duties & Responsibilities
- Conduct tours as directed according to the descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality
- Manage and direct crew members in the execution of all job responsibilities; build a productive and efficient team; maintain high morale over the course of the season
- Supervise and assist in daily maintenance : cleaning, sewage, fueling, and restocking. Coordinate and assist with routine maintenance; painting, changing oil, filters, etc.
- Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs as needed
- Supervise passenger boarding, safety orientation / demonstration, direct crew and passengers in emergency situations
- Plan and execute emergency drills with crew, weekly and monthly equipment checks and safety meetings in accordance with USCG regulations and AMT policy
- Maintain all navigational equipment in good working order; keep detailed logbooks, and ship / company documents, as directed
- Present a professional and friendly attitude while on duty
- Company liaison for Glacier Bay operations including but not limited to organizing fueling appointments, accepting air cargo and barge shipments
- Communicate and coordinate passenger pick up / drop offs with cruise ship bridge
- Safely navigate vessel through ice, ocean swell, and other hazards
- Enhance tour experience for passengers, including answering questions and helping passengers with specific problems / requests
- Communicate with up to 150 passengers on a PA system
- Work as a team with crew to provide a quality experience for customers
Minimum Qualifications (Knowledge, Skills, and Abilities)
Must be clean, well-groomed, courteous, honest, and most important, reliableAlways present a professional and friendly attitude toward guests and crewExperience operating passenger vessels in Southeast Alaska a plusExperience working on vessels in ocean swellIce driving experience a must, operating vessels in poor weather / low visibility a plusMust be comfortable walking about vessel and working in ocean swellAbility to speak and provide commentary on PA systemMechanical aptitude, engine room experience preferredMarine diesel mechanics, electrical / electronic background preferredAbility to conduct USCG monthly drillsMust pass security background check and drug test (pre-employment screening and enrollment in random monthly drug testing program as required by USCG)Valid US driver’s license and a clean driving recordMust be 21 Required Certifications
Certifications required before the first day of employment include :
Required minimum 100-ton merchant mariner credentialsRequired MROP certificationCPR / First Aid certificationAlaska Food Handler cardTAPS certification to serve alcohol (Employees 21 must obtain)Preferred Qualifications
Previous experience working on or operating vessels in Southeast AlaskaExperience handling a vessel in ocean swell / ice conditionsMarine diesel mechanics, electrical, electronic backgroundCustomer service experience preferredTraits and Characteristics
To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.
Embrace Traditional Alaska Native Cultural Values that include Humility and Pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.
Follow & Deliver Core Values :
Safety First : We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.World-Class Employment : We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.World Class Guest Services : We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.Collaborative Professionalism : Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.Community Collaboration : Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.Sustainability at our core : We are dedicated to sustainable operations for future generations.Curiosity & Innovation : We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.Integrity- Driven Decisions : Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.Cultural Respect & Sharing : We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.Environmental Conditions
The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.
Moderate to loud noise levels, all weather conditions, ocean swell, and frequent use of required protective clothingAbility to fit through a 28-inch void hatchMust be comfortable working in enclosed, sometimes hot and noisy environmentsMust be comfortable working in ocean swellPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a weekAbility to stand for long periods of time on steel decks with constant vibration and moderate levels of noiseAbility to comfortably fit through a 28-inch void hatchOccasionally required to lift and / or move up to 50 poundsAbility to walk on uneven deck surfaces crossing from vessel to vesselAbility to walk about and work efficiently in ocean swellsAlternate Sit / Stand or Walk at Will : The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and / or lunch periodClimbing Ramps / Stairs : Ascending or descending ramps and / or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note : Stairs involved in commuting / getting into a building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery / equipment are includedClimbing Ladders / Ropes / Scaffolding : Ascending or descending ladders, scaffolding, ropes, poles and the like using feet / legs and / or hands / armsCommunicating Verbally : Expressing or exchanging ideas using the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quicklyCrawling : Moving about on hands and knees or hands and feetCrouching : Bending body downward and forward by bending legs and spineFar Visual Acuity : Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as wellColor vision : Ability to identify and distinguish colorsFine Manipulation : Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulationFoot / Leg Controls : Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks. Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note : Fingers are involved only to the extent that they are an extension of the handHearing Requirements : The ability to hear, understand, and distinguish speech and / or other sounds (e.g., machinery alarms, medical codes / alarms). A yes or no answer is captured for each of the five hearing requirements listed :One-on-one (in person)Group or conference (in person)TelephoneOther soundsPassing of hearing test requiredLifting / Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object – usually by holding it in the hands or arms but may occur on the shoulder50 lbsNear Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computersPeripheral Vision : Observing an area that can be seen up and down or to right or left while eyes are fixed on a given pointPushing / Pulling : This may involve the use of hands / arms, feet / legs, and / or feet only done with one side of the body or both sidesPushing - Exerting force upon an object so that the object moves away from the forcePulling - Exerting force upon an object so that the object moves toward the forceReaching At / Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight positionReaching Overhead : Extending hands and arms in a 150 to 180-degree vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight positionWork Environment
The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.
This is a fast-paced and dynamic work environment with a diverse workforceAbility to work a flexible schedule to include weekends and holidays during the tour seasonMust adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & ProceduresHazardous Contaminants : Exposure to a substance that negatively affects the respiratory system, eyes, skin, or other living tissue via inhalation, ingestion, or contactProximity to Moving Mechanical Parts : Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harmHigh, Exposed Places : Exposure to possible bodily injury from fallingNoise Intensity Level : The noise intensity level to which the worker is exposed in the job :ModerateLoudVery LoudSupervisory Responsibilities
PI261328488
