Practice Manager

Allergy & ENT Associates is a growing practice with locations in Houston, Austin, Dallas, & California!

We are currently looking for a Practice Manager at our Woodlands, TX Location!!

Address: 9301 Pinecroft, Suite 100

The Woodlands, Texas 77380

Hours

Monday 8:00am - 4:40pm

Tuesday 8:30am - 5:30pm

Wednesday 7:00am - 4:45pm

Thursday 9:30am - 6:40pm

Friday 7:30am - 2:30pm

Saturday 8:30am - 12:40pm When Open

Benefits

Health, Dental, & Vision Insurance

Life Insurance

Holiday & PTO

401K

Life Insurance

Position Summary

The Practice Manager is responsible for the overall operations, development and success of the practice and acts as the ambassador to patients, the general public, Physicians and staff. The Practice Manager understands customer needs and provides a high level of service, seeking to improve customer satisfaction levels in all aspects of the practice.

Essential Duties & Responsibilities

• Manage all clinic staff
• Coordinate and supervise the day to day activities of clinic staff in conjunction with the Nurse Coordinator ensuring the office is staffed appropriately
• Ensure office is opened and closed daily, as per established schedules
• Prepares and coordinates Physician/ Extender schedules
• Interview, hire and train new staff in accordance with HR guidelines
• Manage daily staffing to ensure optimal operation of the practice
• Regularly review productivity and make staffing adjustments as needed
• Monitor and approve time cards and track licensure requirements for staff
• Conduct regular staff meetings and annual performance evaluations for the Clerical and Management team
• Review accounts receivable reports monthly (Including budgets and payroll)
• Review daily audits, sign off on them daily and fax the completed audit to the CBO.
• Oversee the patient portion of the accounts receivable.
• Monitor inventory and place orders for resupply
• Ensure practice is complying with industry standards
• Responsible for all aspects of office maintenance in coordination with building management
• Interacting with patients and addressing any concerns or complaints
• Ensuring Physician satisfaction on a daily basis.
• Promote teamwork to ensure the practice runs effectively and meets objectives
• Recommend disciplinary action as needed in collaboration with Human Resources.
• Ensure clinical and clerical policies and procedures are carried out on a daily basis.
• Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.
• Identify strategy for growth and executive plan to grow in collaboration with Business development team
• Attendance is required for all In-Service trainings
• Travel to other clinics, within reasonable distance, will be required.
  
  

Qualifications

EDUCATION AND EXPERIENCE

Education And Experience

• Degree in business management or related field
• Management experience, preferably in a medical office
• Familiar with EMR system
• Solid understanding of finance management and basic understanding of revenue cycle
• Leadership qualities with good communication skills
  
  

Knowledge, Skills, Abilities

• Problem Solving – Ability to identify a problem and find solutions effectively
• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
• Organization — Uses time efficiently by prioritizing and planning work activities; is m ethodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
  
  

Physical Demands

Physical Demands: Anticipate lifting 20-25 pounds in any given day. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Work Environment

Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to other clinics or administration office will be required.