Site Supervisor

ESSENTIAL FUNCTIONS:

1. Responsible for managing provider schedules and building provider schedules/ templates. Schedules to be available no less than 6 months out consistently. The goal to work up to is maintaining schedules consistently 13 months out.

2. Maintains a recruiting, testing and interviewing program. Counsels’ managers on candidate selections; conducts and analyzes interviews; recommends changes to staffing.

a. Responsible for working collaboratively with the Practice Administrator to create and maintain job descriptions, post for open positions, screen resumes, schedule and complete initial interviews. Forward candidates that meet job requirements for a second interview with the department Lead.

3. Prepares employees for assignments by conducting new-employee orientations and initiating onboarding.

4. Act as a neutral onsite HR for employees to seek out support when needed, assist with conflict resolution.

a. Taking and acting on employee grievances; counselling employees and supervisors as needed.

b. Maintains a high level of confidentiality to ensure protection of the corporation and its employees.

5. Ensures planning, monitoring, and appraisal of employee work results by assisting with training managers/department leads to coach, schedule regular management conferences with employees (1:1’s ) and apply the progressive discipline model when appropriate.

a. Assisting with Supervision of staff, empowering and collaborating in the disciplinary processes, delegation, time management.

6. In collaboration with the Practice Manager provide coaching and oversite of staff and coaching as needed to effectively lead their department and so that all tasks are managed and kept current to meet patient needs.

a. Support and reinforce chain of command with staff. Manage concerns at the lowest level and escalate as appropriate.

7. Ensure front office lead has staff trained and assigned for all open birth and breast-feeding classes. Ensure coverage is always planned, cover classes when necessary.

8. Contribute to building Admin and All Staff meeting agendas monthly, complete and distribute meeting minutes.

a. Responsible for sending meeting links for meetings (Admin, All Staff, Clinical and Provider departmental). Meeting links to be sent out no less than 1 week prior to the event.

9. Receive, investigate, and resolve patient complaints/concerns. Delegate to the appropriate party, escalate to Practice Manager as appropriate.

10. Assist with scheduling medical students with providers.

11. Attend doc/manager meetings as requested.

12. Lead Apps committee meetings/agenda- include all staff with advanced notice. Assist with Alliance office event planning and management.

13. Support and Assist the Practice Manager in ensuring buildings and offices meet health and safety requirements and that facilities comply with regulation. Responsible the building is organized and presentable for patients.

14. Assist with researching and recommend new technologies to improve patient flow through clerical services area.

15. Create new processes/procedures or adapt existing processes/procedures to improve and maximize patient flow and experience. Assist with updating and creation of workflows for new or existing processes.

16. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional services.

17. Support and assist with planning for future development in line with strategic business objectives.

18. Reenforce company policies.

19. Other duties as assigned.

SKILLS:

1. Associate or BSN Degree prefered

2. 2 years of Management experience

3. Ability to establish and maintain effective working relationships with providers, staff, and patients.

4. Use professionalism in interpersonal interactions with patients, staff, and external agencies.

5. Ability to use sound judgment to identify a problem, gather pertinent information to create the best overall outcome.

6. Ability to handle multiple projects simultaneously and set priorities under pressure.

7. Ability to handle and accept daily interruptions from physicians and staff.

8. Skill in organizing work to achieve practice goals and objectives

9. Ability to analyze and interpret complex data

10. Ability to identify, solve problems and correct errors

11. Ability to communicate in a professional, clear and concise manner

12. Possess the tact necessary to deal effectively with physicians, staff and patients and be able to motivate other employees within the organization

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Employees are frequently required to sit and remain in a stationary position.

2. Constantly operates a computer and other office machinery such as calculator and copy machine.

3. Employee is occasionally required to move about the office; reach with hands and arms; stoop, kneel; and talk or hear.

4. Employee is frequently required to use hand or fingers to handle/feel objects, tools or controls.

5. Employee must frequently lift and/or move up to 10 pounds.

6. Employee may occasionally lift and/or move up to 25 pounds.

7. Employee may seldom lift and/or move up to 50 pounds.

8. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Applicates should email both a resume and cover letter to: Alexandra.Harkins@unifiedhc.com

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Experience:

• Managment: 2 years (Required)

Ability to Commute:

• East Lansing, MI 48823 (Required)

Work Location: In person

Salary : $55,000 - $60,000