What are the responsibilities and job description for the Enterprise Operations Representative position at Alliance Shippers Inc.?
Overview
The Enterprise Operations Rep is responsible for all tasks on the accounts that fall under his/her umbrella. This employee must build and maintain strong relationships with customers to meet their service expectations with the goal of growing our footprint. He/she must be aligned with the Sales team and other internal stakeholders to properly execute on customer KPI's.
Duties
- Operate effectively and efficiently as the main point of contact between customer, shipper, and receiver.
- Exemplify proactive and persistent communication with your customers
- Provide a pricing solution for every opportunity that presents itself (project, spot quote, contracted, etc.)
- Connect and build immediate rapport with individuals over the phone
- Upsell our comprehensive list of supply chain services to meet the needs of customer decision makers.
- Work side by side with the Carrier Sales team to manage the successful movement of loads for customers through our network of carriers.
- Escalate issues internally with urgency, when applicable
Qualifications
- Excellent customer service skills and ability to establish immediate relationship rapport
- Tolerance to ambiguity and the ability to overcome barriers
- Able to work within a fast-paced environment while balancing multiple responsibilities
- Honest, strong work ethic, resourceful and possess effective negotiation skills
- Proficient in basic computer skills (Microsoft Office Suite)
Salary : $45,000 - $50,000
