Journey Analytics - Sr Cons II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Journey Analytics Senior Consultant II is responsible for leading / managing the translation of empirical data into actionable insights and leverages this insight to empower the organization to guide, shape and inform efforts to improve the customer experience and design and deliver customer centric products, services and experiences. These insights will impact the overall customer experience and ultimately improve our economics (retention, cross-sell, efficiency gains and production). This individual will be responsible for developing and monitoring key performance indicators (KPI's) and identifying key drivers of overall net promoter score. This individual will leverage a variety of data sources and relationships with leaders both in and outside of the CE department, including collaboration with other analytical teams across the enterprise to complete complex assignments that support our business goals.

Key Responsibilities

• Performs and evaluates complex trend analysis using analytic and/or statistical methods

• Uses analytical methods and concepts to formulate and prove/disprove various hypotheses and promote idea generation

• Develops technical communication plans to ensure timely delivery of analytic results

• Develops insights from complex analyses in easy-to-understand summaries (decks, presentations, training materials, etc.)

• Executes measurement strategy for developing and measuring journey KPIs that help us understand the impact of our improvements

• Analyzes multiple complex data sets (reporting, text analytics, quantitative analytics, retention analytics, etc.)

Functional Skills
SQL (required), Python (preferred)

Education

• 4 year Bachelors Degree (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Compensation

Compensation offered for this role is $74,240.00 - 134,060.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Salary : $74,240 - $134,060