Desktop Technician

Job Description

Job Description

Key Responsibilities :

• Provide client-side application and software support for enterprise and agency-specific applications such as Microsoft O365 apps (Outlook, Word, Excel, OneDrive), Cisco VPN, Cisco Jabber, Adobe, CoreFTP, and various 3rd party applications.
• Perform software installation, configuration, updates, and troubleshooting.
• Manage user accounts, including password resets, account logon troubleshooting (remote and on-prem), and basic Active Directory modifications.
• Coordinate with the IT Asset Analyst to manage hardware and software inventory, including license assignments and hardware compatibility.
• Troubleshoot hardware issues and perform system upgrades, including BIOS, driver, and firmware updates.
• Join computers to Active Directory, create computer objects, and manage peripherals (printers, scanners, etc.).
• Image / reimage devices and manage user off-boarding device processes.
• Provide device encryption remediation and manage Dell support tickets for non-DtaaS devices.
• Respond to incoming support calls, diagnose problems, and escalate issues when necessary.
• Log and categorize trouble tickets following established help desk processes, while contributing to the knowledge base.
Qualifications :
• Education :

oHigh School Diploma / GED or completion of a technical school program in information technology or a relevant field.

oExperience installing, upgrading, and troubleshooting commonly used hardware and software.

oUnderstanding of computer hardware, software, and operating systems.

Preferred Experience and Skills :

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

3412

Company Description

Guiding Principles and Core Values : UP HIRE

Understanding Matters.

We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.

People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.

We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.

We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.

We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.

We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.

Company Description

Guiding Principles and Core Values : UP HIRE Understanding Matters. We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry. People Matter. People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers. Honesty Matters. We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people. Innovation Matters. We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers. Relationships Matter. We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results. Everything Matters. We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.