What are the responsibilities and job description for the Service Advisor/Writer position at ALM Hyundai Lumberton?
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Responsibilities and Job Duties:
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns
- Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses
Skills/Qualifications:
- Previous Service Advisor experience, preferred
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast paced work environment
- Basic mechanical understanding of an automobile
- Strong organizational skills and detail oriented
- Must be at least 18 years of age
- Possess a valid driver’s license
ALM Automotive is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Type: Full-time
Pay: $40,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service writing: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $40,000 - $80,000